500 Error with Elementor

Resolved tinybluerocket
(@tinybluerocket)

7 years, 4 months ago

Hello,

When I install and activate your plugin on a website I’m working on for a client it seems ok.

However, when I try to edit any of the pages built with Elementor and open the Elementor page builder it generates a 500 error.

Once I deactivate your plugin I can access the Elementor editor as usual.

What could be causing this issue?

Alex Morgan

Viewing 11 replies - 1 through 11 (of 11 total)

stanley@litespeed
(@stanleylitespeed)

7 years, 4 months ago

Hi @tinybluerocket, please try to turn off ESI function on LiteSpeed Plugin, you can find it on ESI tab on setting page.

Thread Starter tinybluerocket
(@tinybluerocket)

7 years, 4 months ago

Hello,

ESI was off already and this issue is still occurring.

I’ve not adjusted any of the settings that come from the installation of the plugin, so it’s the basic setup that’s causing this issue.

Alex

stanley@litespeed
(@stanleylitespeed)

7 years, 4 months ago

Hi @tinybluerocket, may I confirm is it related to this plugin?

https://ww.wp.xz.cn/plugins/elementor/

Does the bug occur on every theme or specific theme?

Thread Starter tinybluerocket
(@tinybluerocket)

7 years, 4 months ago

Yes it is related to Elementor. When I try to use the Elementor page builder I get a 500 error when your plugin is activate. I don’t when the plugin is deactivated.

It occurs with any theme installed.

Plugin Support qtwrk
(@qtwrk)

7 years, 4 months ago

Hi,

I’ve tried with few WP default themes but did not see 500 error.

1. could you please try reset LSCWP to default and see how it goes?

2. could you please tell me the exact step how you trigger it ?

Best regards,

Thread Starter tinybluerocket
(@tinybluerocket)

7 years, 4 months ago

Hello,

I’ve tried to reset the plugin, but that makes no difference.

I’ve created a video to show you the problem I am facing: https://youtu.be/553m959zgGg

Thanks.

Alex

stanley@litespeed
(@stanleylitespeed)

7 years, 4 months ago

Hi @tinybluerocket, thanks for the update, but the youtube video is unavailable, can you upload it again?

Thread Starter tinybluerocket
(@tinybluerocket)

7 years, 4 months ago

Sorry. I made the video ‘private’ rather than ‘unlisted’. Here’s the link now: https://youtu.be/553m959zgGg

Thread Starter tinybluerocket
(@tinybluerocket)

7 years, 4 months ago

I have solved this issue by significantly increasing the wp-config ‘set_time_limit’ and ‘wp_memory_limit’.

mskoczek
(@mskoczek)

7 years, 1 month ago

I have that problem to. Can you tell how much did you increas does limits?

Thread Starter tinybluerocket
(@tinybluerocket)

7 years, 1 month ago

Hi. Follow the instructions here: https://premiumaddons.com/docs/im-getting-a-blank-page-on-elementor-after-activating-premium-add-ons/

Viewing 11 replies - 1 through 11 (of 11 total)

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