Our hosting provider alerted us to a flood of 500 errors in our access log, and helped us isolate this line: /wp-json/wpcom/v2/memberships/status?source=gutenberg
“So what is happening here is that jetpack is trying to check some kind of your membership status with them and it is failing even if the JetPack is connected.”
Help, please!
The page I need help with: [log in to see the link]
It looks like I can’t upload screenshots easily. I can go through setting everything up via Imgur (as per the instructions here) but I will wait to see if anyone actually needs the screenshots first.
I can see that you have installed Jetpack correctly, but there is one more thing you’ll need to do to, that look like it could be related to your issue.
We require a user-authenticated connection to WordPress.com. Jetpack is a plugin that allows you to use features we developed on WordPress.com on your self-hosted website through the Jetpack plugin. Since these features were built for WordPress.com sites, we need to connect your site via the Jetpack plugin to a WordPress.com account. You can find more details about this here:
I set the log to show the last 1,000 errors, and it goes back 4 hours. So mathematically, we’re getting an average of 250/hour or about once every 15 seconds.
Could you provide us with a screenshot (or better yet plaintext) showing the 500 errors specifically and the references to Jetpack? In your most recent screenshot, it has logs from several different things and the only reference to Jetpack is a 200. I don’t see any references to the /wp-json/wpcom/v2/memberships/status?source=gutenberg from your first post.
Once we have that information, we can take another look and escalate to our development team if needed.
I now understand that the “200” entries I sent above are normal traffic. But according to Kinsta, we did get 3 5XX errors in the last 24 hours. It looks like they are 523 errors but I don’t have the actual coding.
