500 errors on install and elsewhere

  • craigbr

    (@craigbr)


    9 years, 3 months ago

    Hi,

    I upgraded my site to 4.7.2 in January and had some issues getting onto the dashboard. I Could access the site. I ran login.php and got connected which allowed me to customise but nothing else. All other options gave 500 errors.

    Looking thru the forums I renamed plugins and bingo I could get to the dashboard.

    I added back the plugins and it seemed loginizer was causing my problem… I thought.

    I wanted a calendar and loaded the Booking Calendar but found that if I tried to access settings I got the 500 error. I removed all plugins except booking calendar but still get the same outcome.

    I tried to re-install 4.7.2. When I try from the re-install button I get the 500 error message. All plugins removed ,…. same 500 message. If you try and install immediately following the 500 message then you get ‘installation in progress. The installation appears to complete at some point without giving any errors

    I deleted the upgrade file and tried again. The ‘unpacking’ notice came up … but that was all. The package has been downloaded and the install seems to have completed but the ‘unpacking’ page remains. If you try install again you get the 500 message.

    I didn’t have an .htaccess file (and the editing/saving permalink didn’t create one??) but have one now. Makes no difference.

    I was using Twenty Seventeen but renamed this and it defaults to Sixteen. Same results with either theme.

    I am new to WordPress and have got so far with the help of the forums (excellent) but am now getting a little stumped. Can anyone help?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator James Huff

    (@macmanx)

    9 years, 3 months ago

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that specific time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    Thread Starter craigbr

    (@craigbr)

    9 years, 3 months ago

    Thanks James, Here is a copy of the error log record

    2017-02-13 22:02:52 W3SVC38 WINDOWS01 217.147.85.76 POST /wordpress/wp-admin/update-core.php action=do-core-reinstall 80 – 81.135.16.43 HTTP/1.1 Mozilla/5.0+(Macintosh;+Intel+Mac+OS+X+10_10_5)+AppleWebKit/602.4.8+(KHTML,+like+Gecko)+Version/10.0.3+Safari/602.4.8 wordpress_d4be497046039e121681c9f5d82bd5e8=craigthebroom%40aol.com%7C1487165173%7C02Xr5eZ6wTMI8CrITaok3ACsropWMXwAJFkeWkJx3xs%7C1754f0aea27fa647494bb61c21923f45a792fa96b81ce46dca8889124cf6052f;+wordpress_logged_in_d4be497046039e121681c9f5d82bd5e8=craigthebroom%40aol.com%7C1487165173%7C02Xr5eZ6wTMI8CrITaok3ACsropWMXwAJFkeWkJx3xs%7C76e5ba9df9e5f4d7d49692db93b71842e1e8a7b76c2d3210f83fe60b1856cb16;+wordpress_test_cookie=WP+Cookie+check;+wp-settings-1=libraryContent%3Dbrowse%26hidetb%3D1%26mfold%3Do;+wp-settings-time-1=1486919220 http://cranbrookcottages.co.uk/wordpress/wp-admin/update-core.php cranbrookcottages.co.uk 500 0 0 1410 1277 60357

    Moderator James Huff

    (@macmanx)

    9 years, 3 months ago

    Interesting, it looks like WordPress is trying to process an update.

    Try downloading WordPress again, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and delete then replace your copies of everything on the server except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings.

    Some uploaders tend to be unreliable when overwriting files, so don’t forget to delete the original files before replacing them.

    Thread Starter craigbr

    (@craigbr)

    9 years, 3 months ago

    James, I did this and installing over the saved files but got the same result. I then installed a new clean copy of 4.7.2 as a new site. I get the same result!

    This was the page from the first reinstall: http://cranbrookcottages.co.uk/wordpress/wp-admin/update-core.php?action=do-core-reinstall

    Same thing for the new install.
    http://cranbrookcottages.co.uk/wordpress1/wp-admin/update-core.php?action=do-core-reinstall

    Same error….
    2017-02-14 22:21:14 W3SVC38 WINDOWS01 217.147.85.76 POST /wordpress1/wp-admin/update-core.php action=do-core-reinstall 80 – 81.135.16.43 HTTP/1.1 Mozilla/5.0+(Macintosh;+Intel+Mac+OS+X+10_10_5)+AppleWebKit/602.4.8+(KHTML,+like+Gecko)+Version/10.0.3+Safari/602.4.8 wordpress_96e404bf6502d5c285e818e3ba30e331=craigbroom%7C1487283384%7CxDd0CmEOHxDGzxFMfUkWmbc2ko5DkRDUMU6DAEQRPwc%7C1ee7c380887f2e258a7fe5f21a8273eeaaa4c7b1e064d724fde632335069464f;+wordpress_logged_in_96e404bf6502d5c285e818e3ba30e331=craigbroom%7C1487283384%7CxDd0CmEOHxDGzxFMfUkWmbc2ko5DkRDUMU6DAEQRPwc%7Cf3005140c5d3580fbe382be996f8a28d783f1dafeef4df4acd51ba890c0e5810;+wordpress_test_cookie=WP+Cookie+check;+wp-settings-time-1=1487110810 http://cranbrookcottages.co.uk/wordpress1/wp-admin/update-core.php cranbrookcottages.co.uk 500 0 0 1410 1190 60328

    Very puzzled

    Moderator James Huff

    (@macmanx)

    9 years, 3 months ago

    Are you using any caching plugins, like W3 Total Cache?

Viewing 5 replies - 1 through 5 (of 5 total)

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