Hi @simonwyns ,
I understand that you’re experiencing some issues with installing the iThemes Security Pro plugin.
Error 500 can be caused by different things, which includes the following:
- A corrupt .htaccess file.
I’ll suggest regenerating the .htaccess file to be certain it’s not corrupted.
Please read this guide to assist in regenerating the .htaccess file: https://help.ithemes.com/hc/en-us/articles/211132357-Frequently-Seen-Support-Issues#500serverErrors.
2. A plugin/theme conflict.
We’ll like you to please proceed with a conflict test. But, first, create a recent backup in case you lose any settings during the trial and have to restore to a previous working state.
The following can assist you during this test: https://help.ithemes.com/hc/en-us/articles/115003073433-Checking-for-a-Conflict-
I’ll also recommend contacting your hosting support to better assist in checking the server logs and locate the root cause of the error.
Please let me know if it helps
Best regards,
Shalom
Hi there,
I hope the information provided helped resolve your issues. Given that we have not received a response, I will mark this post as resolved. If you still need some assistance, please feel free to open a new support topic, and we would be happy to assist.
Thank you!
