• Resolved Patz

    (@patz)


    Hi,

    Firstly thanks for this plugin, so straightforward to setup! Got the test product purchased and refunded fine. Only since when I go to either update or edit a product I’ve been having an ongoing frustrating server error. It seems unrepairable and to restore the site to try again I have to create a new database and import my backup. I did get this once before I installed this plugin though a while back, so it might not be related I’d just like to rule it out!

    Could you possibly shed some light on what this means from my error log?!

    [`Tue May 13 09:31:58 2014] [error] [client 74.208.134.21] File does not exist:

    /home/linnas01/i/integralvitality.co.uk/user/htdocs/favicon.ico
    [Tue May 13 09:31:58 2014] [error] [client 74.208.134.21] File does not exist: /home/linnas01/i/integralvitality.co.uk/user/htdocs/favicon.ico
    [Tue May 13 09:32:12 2014] [error] [client 74.208.134.21] File does not exist: /home/linnas01/i/integralvitality.co.uk/user/htdocs/favicon.ico
    [Tue May 13 10:41:18 2014] [error] [client 74.208.134.21] File does not exist: /home/linnas01/i/integralvitality.co.uk/user/htdocs/favicon.ico
    [Tue May 13 10:41:19 2014] [error] [client 74.208.134.21] File does not exist: /home/linnas01/i/integralvitality.co.uk/user/htdocs/favicon.ico
    [Tue May 13 10:45:39 2014] [error] [client 74.208.134.21] Directory index forbidden by Options directive: /home/linnas01/i/integralvitality.co.uk/user/htdocs/
    [Tue May 13 10:45:39 2014] [error] [client 74.208.134.21] File does not exist: /home/linnas01/i/integralvitality.co.uk/user/htdocs/favicon.ico
    [Tue May 13 10:45:45 2014] [error] [client 74.208.134.21] Directory index forbidden by Options directive: /home/linnas01/i/integralvitality.co.uk/user/htdocs/
    [Tue May 13 10:54:25 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 10:54:25 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: http://integralvitality.co.uk/dev/wp-admin/edit.php?post_type=product
    [Tue May 13 10:54:31 2014] [warn] (103)Software caused connection abort: mod_fcgid: ap_pass_brigade failed in handle_request function
    [Tue May 13 10:54:32 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 10:54:32 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: http://integralvitality.co.uk/dev/wp-admin/edit.php?post_type=product
    [Tue May 13 10:54:43 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 10:54:43 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: http://integralvitality.co.uk/dev/wp-admin/edit.php?post_type=product
    [Tue May 13 10:55:04 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 10:55:04 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: http://integralvitality.co.uk/dev/wp-admin/edit.php?post_type=product
    [Tue May 13 10:55:23 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 10:55:26 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: http://integralvitality.co.uk/dev/wp-admin/edit.php?post_type=product
    [Tue May 13 10:57:03 2014] [warn] (103)Software caused connection abort: mod_fcgid: ap_pass_brigade failed in handle_request function
    [Tue May 13 10:57:09 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 10:57:09 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: http://integralvitality.co.uk/dev/wp-admin/edit.php?post_type=product
    [Tue May 13 10:57:42 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 10:57:42 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: http://integralvitality.co.uk/dev/wp-admin/edit.php?post_type=product
    [Tue May 13 10:57:45 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 10:57:45 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: http://integralvitality.co.uk/dev/wp-admin/edit.php?post_type=product
    [Tue May 13 11:02:55 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 11:02:55 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: http://integralvitality.co.uk/dev/wp-admin/edit-tags.php?taxonomy=product_brand&post_type=product
    [Tue May 13 11:03:43 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 11:03:43 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: http://integralvitality.co.uk/dev/wp-admin/edit-tags.php?taxonomy=product_brand&post_type=product
    [Tue May 13 11:05:03 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 11:05:03 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: http://integralvitality.co.uk/dev/shop/
    [Tue May 13 11:15:45 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 11:15:45 2014] [error] [client 74.208.134.21] Premature end of script headers: php54-cgi
    [Tue May 13 11:17:01 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 11:17:01 2014] [error] [client 74.208.134.21] Premature end of script headers: php54-cgi
    [Tue May 13 11:17:03 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 11:17:03 2014] [error] [client 74.208.134.21] Premature end of script headers: php54-cgi
    [Tue May 13 11:17:04 2014] [error] [client 74.208.134.21] File does not exist: /home/linnas01/i/integralvitality.co.uk/user/htdocs/favicon.ico
    [Tue May 13 11:21:53 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 11:21:53 2014] [error] [client 74.208.134.21] Premature end of script headers: php54-cgi
    [Tue May 13 11:21:53 2014] [error] [client 74.208.134.21] File does not exist: /home/linnas01/i/integralvitality.co.uk/user/htdocs/favicon.ico
    [Tue May 13 11:22:08 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 11:22:08 2014] [error] [client 74.208.134.21] Premature end of script headers: php54-cgi
    [Tue May 13 11:23:01 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 11:23:01 2014] [error] [client 74.208.134.21] Premature end of script headers: php54-cgi
    [Tue May 13 11:23:55 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 11:23:55 2014] [error] [client 74.208.134.21] Premature end of script headers: php54-cgi
    [Tue May 13 11:23:55 2014] [error] [client 74.208.134.21] File does not exist: /home/linnas01/i/integralvitality.co.uk/user/htdocs/favicon.ico
    [Tue May 13 11:30:36 2014] [error] [client 213.171.217.184] File does not exist: /home/linnas01/i/integralvitality.co.uk/user/htdocs/favicon.ico
    [Tue May 13 11:30:37 2014] [error] [client 213.171.217.184] File does not exist: /home/linnas01/i/integralvitality.co.uk/user/htdocs/favicon.ico
    [Tue May 13 12:02:30 2014] [warn] (103)Software caused connection abort: mod_fcgid: ap_pass_brigade failed in handle_request function
    [Tue May 13 12:03:07 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 12:03:07 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: http://integralvitality.co.uk/dev/wp-admin/edit.php?post_type=product
    [Tue May 13 12:23:21 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 12:23:21 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: http://integralvitality.co.uk/dev/wp-admin/post.php?post=62&action=edit
    [Tue May 13 12:23:40 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 12:23:40 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: http://integralvitality.co.uk/dev/wp-admin/post.php?post=62&action=edit
    [Tue May 13 12:23:43 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 12:23:43 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: http://integralvitality.co.uk/dev/wp-admin/post.php?post=62&action=edit
    [Tue May 13 12:23:46 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 12:23:46 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: http://integralvitality.co.uk/dev/wp-admin/post.php?post=62&action=edit
    [Tue May 13 12:23:56 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 12:23:56 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: http://integralvitality.co.uk/dev/wp-admin/post.php?post=62&action=edit
    [Tue May 13 12:24:02 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 12:24:02 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi, referer: http://integralvitality.co.uk/dev/wp-admin/post.php?post=62&action=edit
    [Tue May 13 12:27:05 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 12:27:05 2014] [warn] (110)Connection timed out: mod_fcgid: ap_pass_brigade failed in handle_request function
    [Tue May 13 12:30:01 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 12:30:01 2014] [error] [client 88.208.252.80] Premature end of script headers: php54-cgi
    [Tue May 13 12:30:01 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 12:30:01 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi
    [Tue May 13 12:39:43 2014] [warn] mod_fcgid: stderr: PHP Fatal error: Class ‘WC_Payment_Gateway’ not found in /home/linnas01/i/integralvitality.co.uk/user/htdocs/dev/wp-content/plugins/sagepay-direct-for-woocommerce-payment-gateway/ds-sagepay-direct.php on line 161
    [Tue May 13 12:39:51 2014] [warn] mod_fcgid: stderr: PHP Fatal error: Class ‘WC_Payment_Gateway’ not found in /home/linnas01/i/integralvitality.co.uk/user/htdocs/dev/wp-content/plugins/sagepay-direct-for-woocommerce-payment-gateway/ds-sagepay-direct.php on line 161
    [Tue May 13 12:40:14 2014] [warn] mod_fcgid: stderr: PHP Fatal error: Class ‘WC_Payment_Gateway’ not found in /home/linnas01/i/integralvitality.co.uk/user/htdocs/dev/wp-content/plugins/sagepay-direct-for-woocommerce-payment-gateway/ds-sagepay-direct.php on line 161
    [Tue May 13 12:40:32 2014] [warn] mod_fcgid: stderr: PHP Fatal error: Class ‘WC_Payment_Gateway’ not found in /home/linnas01/i/integralvitality.co.uk/user/htdocs/dev/wp-content/plugins/sagepay-direct-for-woocommerce-payment-gateway/ds-sagepay-direct.php on line 161
    [Tue May 13 12:40:35 2014] [warn] mod_fcgid: stderr: PHP Fatal error: Class ‘WC_Payment_Gateway’ not found in /home/linnas01/i/integralvitality.co.uk/user/htdocs/dev/wp-content/plugins/sagepay-direct-for-woocommerce-payment-gateway/ds-sagepay-direct.php on line 161
    [Tue May 13 12:40:38 2014] [warn] mod_fcgid: stderr: PHP Fatal error: Class ‘WC_Payment_Gateway’ not found in /home/linnas01/i/integralvitality.co.uk/user/htdocs/dev/wp-content/plugins/sagepay-direct-for-woocommerce-payment-gateway/ds-sagepay-direct.php on line 161
    [Tue May 13 12:41:53 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 12:41:53 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi
    [Tue May 13 12:42:06 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 12:42:06 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi
    [Tue May 13 12:43:55 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 12:43:55 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi
    [Tue May 13 12:46:57 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 12:46:57 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi
    [Tue May 13 12:47:23 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 12:47:23 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi
    [Tue May 13 12:47:47 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 12:47:47 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi
    [Tue May 13 12:48:02 2014] [warn] mod_fcgid: read data timeout in 60 seconds
    [Tue May 13 12:48:02 2014] [error] [client 193.111.227.10] Premature end of script headers: php54-cgi
    [Tue May 13 12:48:02 2014] [error] [client 193.111.227.10] File does not exist: /home/linnas01/i/integralvitality.co.uk/user/htdocs/favicon.ico`

    Once the error happens there is nothing I can do, it seems the database is not recoverable. Tried changing the name of the plugins folder, and each time I try dropping the database tables to import the backup sql file but nothing works. I have to create another database and import the backup which restores the site. I can then purchase products, even click around in woocommmerce in the back end until I try updating a product which does the same all over again!

    Thanks in advance

    https://ww.wp.xz.cn/plugins/sagepay-direct-for-woocommerce-payment-gateway/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author swicks

    (@swicks)

    Hi
    To be honest I’ve never seen this error before, looking on other forums it implies it may be related to memory usage. I found this article which is quite old but has comments more recent. WordPress PHP CGI vs FCGI If you can it maybe worth trying to run your PHP with CGI instead of FastCGI

    Regards

    Steve

    Thread Starter Patz

    (@patz)

    I got a response from the hosting company finally –

    ‘The error logs you have provided suggest a time out error which have been caused by the MySQL 9 server database high load issues. The database server causes your website to load slowly and resulted as time out errors on these logs.

    We do apologise for this inconvenience and any delay this has caused to you and your business. ‘

    Could this really just be an overloaded database issue? Hopefully that is the case, I just don’t trust them as they were so clueless and unhelpful on the phone…it all seems to be working now, but still a bit slow.

    Thanks for the reply

    Thread Starter Patz

    (@patz)

    Just to confirm that this was to do with a whole string of problems caused by the worst hosting company I have ever experienced, and nothing to do with this plugin….which is excellent!

    Thread Starter Patz

    (@patz)

    Resolved

    how did you resolve it i have now the same problems…

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘500 internal server error’ is closed to new replies.