500 Internal Server Error

  • [email protected]

    (@infoedgewatersoundcom)


    11 years, 8 months ago

    Hello,

    My client’s site was working just fine, and I went in to update links in a plugin and when I clicked update, it told me it was unable to update due to a 500 internal server error. Because I had not yet cleared my browser’s cache, I was still able to go back to the site’s backend and frontend with no problems. I tried updating WordPress 4.0, which seemed to update properly and I wasn’t given any errors, so I tried again to update the links in the plugin, and I was still unable to do so. I then cleared my browser’s cache, and now it appears the site is down entirely and I’m also unable to access the admin login page. This client uses go daddy for hosting, so I called them and they have done all of the troubleshooting they can on their end, and told me it might be a broken plugin that is causing this, and that I should contact WordPress for further assistance. The URL is http://www.emperorlive.com

    Please let me know what you are able to find out and what I can do to get my site back up and running as soon as possible. Thank you,

    Schuyler

Viewing 5 replies - 1 through 5 (of 5 total)
  • Anonymous User 13290616

    (@anonymized-13290616)

    11 years, 8 months ago

    Hello,

    The 500 error is a general HTTP status code. Most often this is because a syntax error in some .htaccess file.

    It seems there is something wrong in your main .htaccess, since the error is triggered in your website’s DocumentRoot. Why don’t you try to restore your .htaccess backup?

    Thread Starter [email protected]

    (@infoedgewatersoundcom)

    11 years, 8 months ago

    Hi there,

    Thank you for your quick response! Would you mind explaining how to do this, since I am unable to go to the backend of my site?

    I would really appreciate it!

    Thanks!

    Thread Starter [email protected]

    (@infoedgewatersoundcom)

    11 years, 8 months ago

    I’m looking at the site root (public_html) right now, and I don’t see .htaccess, nor do I know how to restore it. I did come across a repair.php file under public_html>wp_admin>maint (I’m guessing maintenence). Could I possibly do something with that?

    I apologize, I know very little when it comes to the development aspect of web.

    Anonymous User 13290616

    (@anonymized-13290616)

    11 years, 8 months ago

    Hi there,

    .htaccess files are hidden files, so make sure your client software has enabled the option for showing you hidden files. Anyway, this is a little dangerous. You should better backup your WordPress and run your .htaccess tests on your local machine first.

    Before restoring your WordPress backup try two things which are easier to do.

    1. See what your Apache log is saying to you.

    2. Ask your hoster if there has been any change or update, if everything is ok, etc.

    Hope to help.

    Thread Starter [email protected]

    (@infoedgewatersoundcom)

    11 years, 8 months ago

    Great, thank you so much for your help!!

Viewing 5 replies - 1 through 5 (of 5 total)

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