500 Internal Server Error

  • webman704

    (@webman704)


    11 years, 7 months ago

    I am on Windows/Plesk at GoDaddy and getting a 500 Internal Server Error on the root install. Custom Error documents have been disabled in Plesk and a tech has disabled the theme and plugins. Still getting the 500 Internal Server Error. Need your next steps.

Viewing 3 replies - 1 through 3 (of 3 total)
  • catacaustic

    (@catacaustic)

    11 years, 7 months ago

    Check the servers error logs. With a 500 error that’s pretty much the only place you’ll be able to find any info about what’s going wrong.

    The only thing that I can recommend apart from that would be checking ot seei if you have a .htaccess file set up,and if you do, delete it to see if that makes a difference.

    Thread Starter webman704

    (@webman704)

    11 years, 7 months ago

    Wouldn’t deleting the .htaccess file cause bigger problems?

    catacaustic

    (@catacaustic)

    11 years, 7 months ago

    On a Windows server, most of the time no.

    As you’re running on a Windows server you’d be 99% sure of running IIS instead of Apache. IIS doesn’t recognise the .htaccess file, so there’s no reason to have it there, and it can cause some issues of IIS is trying to do something.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘500 Internal Server Error’ is closed to new replies.