500 Internal Server Error

Viewing 3 replies - 1 through 3 (of 3 total)
  • maryanne_shareaholic

    (@maryanne_shareaholic)

    11 years, 4 months ago

    Hi Grace,

    Thanks for the helpful info! Your recipes page appears to be showing up just fine. Can you please verify that you can too? The update to the plugin should not have caused a 500 internal server error for any page. Let me know!

    Thanks,
    Mary Anne

    Thread Starter Grace Massa Langlois

    (@miavitadolce)

    11 years, 4 months ago

    Hi Mary Anne

    My hosting company found the problem. I updated shareaholic and next gen yesterday at the same time and immediately after performing the updated my recipes page starting returning the 500 error.

    Apparently one of the scripts required more memory than was allotted for on my site and it caused the crash on that page. The hosting company stated that new features in the update could be the cause but they haven’t been able to tell me which plugin yet.

    Does this make any sense to you?

    Grace

    maryanne_shareaholic

    (@maryanne_shareaholic)

    11 years, 4 months ago

    Hi Grace,

    Thank you for the update! Yes – it makes perfect sense! Please keep us posted on what your hosting company was able to determine that was causing the issue. Happy to address this to the appropriate folks here. 🙂

    Thank you,
    Mary Anne

Viewing 3 replies - 1 through 3 (of 3 total)

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