500 Internal Server Error

  • Resolved agallagher

    (@agallagher)


    8 years, 9 months ago

    I have a number of documents on a page that is restricted so that only logged in users can view the page and download the documents. However, one of the document links is being identified as broken due to a 500 Internal Server Error.

    When I view the page as a logged in user, I can download the document as normal, although the link is crossed through to identify that it is broken.

    When I view the details for the broken link, under the response HTML I get the following:
    <h2>Sorry you are unauthorized to download this file.</h1>
    <h3>If you have an account with this site, you can try the following links to download the file:</h3>

    • <a href=”
      Link is broken.

      I have re-tested the link after removing the viewing permissions on the page, download permissions on the document as well as by removing and re-uploading the document to the site which has made no difference.

      Can anyone explain why this is happening or how it can be fixed?

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