500 Internal Server Error

  • Resolved awesomeflyingdude

    (@awesomeflyingdude)


    5 years ago

    I’ve been having an issue with Media Library Folders for a few months now. When I go to the main page for the plugin, it shows the loading icon, and after about a minute, this error pops up:

    <!DOCTYPE HTML><html><head><title>500 Internal Server Error</title></head><body><h1>Internal Server Error</h1><p>The server encountered an internal error or misconfiguration and was unable to complete your request.</p><p>Please contact the server administrator to inform them of the time this error occurred, and the actions you performed just before this error.</p><p>More information about this error may be available in the server error log.</p></body></html>

    I’ve updated to the latest version, and I’m still getting the error. Is there some known cause of this, or is this some specific problem with my site? If I need to enable logs and post that, I can.

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author AlanP57

    (@alanp57)

    5 years ago

    There is definitely a PHP error occurring and this can be found out by turning on WordPress debugging. To turn on WordPress debugging, edit the site’s wp-config.php file and change

    define(‘WP_DEBUG’, false);

    to

    define(‘WP_DEBUG’, true);
    define(‘WP_DEBUG_LOG’, true);
    define(‘WP_DEBUG_DISPLAY’, false);
    @ini_set(‘display_errors’, 0);

    (Be sure to change this back when you are done.)

    This will allow different kinds of messages, some will not be related to Media Library Folders, to be written to a debug.log file in the wp-content folder. Now visit the Media Library Folders page. Then check the debug.log file. You can send the debug.log (as an attachment) to me at support at maxfoundry.com and mention ‘MLF 500 Internal Server Error’ in the email subject line.

    You can also visit the Media Library Folders Support page on your site, to the System Information page. There you can highlight and copy the information about your site and paste it into the email.

Viewing 1 replies (of 1 total)

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  • 1 reply
  • 2 participants
  • Last reply from: AlanP57
  • Last activity: 5 years ago
  • Status: resolved