500 -Internal Server Error issue

Resolved waveman777
(@waveman777)

8 years, 6 months ago

Hello, I’d like to get some help. Each time I try to perform a backup, I get error:

RUNTIME DETAILS:
Allowed Runtime: 5:00
PHP Max Execution
Time: 30 (default)
Mode: is dynamic
Server Status: 500 -Internal Server Error
Error Message:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Then, I logged to my hosting panel, and in PHP selectors I changed “max_execution_time” value from “30” to “0”, but I get the same error, with a new “0” value:

RUNTIME DETAILS:
Allowed Runtime: 5:01
PHP Max Execution
Time: 0 (default)
Mode: is dynamic
Server Status: 500 -Internal Server Error
Error Message:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

I ask my hoster support team for help, and they replied “try contacting the developer for advice”. Hence my question. Any ideas?

Regards

Viewing 7 replies - 1 through 7 (of 7 total)

Cory Lamle
(@corylamleorg)

8 years, 6 months ago

Hey @waveman777,

Thanks for the feedback! There are a few items in the FAQ that may provide a solution to this issue, this one may get you going.

– How do I handle “Internal Server 500” messages?
– https://snapcreek.com/duplicator/docs/faqs-tech/#faq-trouble-030-q

– I’m getting 502/504 Gateway issues what can I try?
– https://snapcreek.com/duplicator/docs/faqs-tech/#faq-package-025-q

Hope that help~
Thread Starter waveman777
(@waveman777)

8 years, 6 months ago
Hi Cory, I just checked some log files on the server and I found that there are 3 errors related to what Duplicator was trying to accomplish:

Error 500 POST /wp-admin/admin-ajax.php HTTP/1.1

Warning mod_fcgid: read data timeout in 300 seconds, referer: http://xxxxxxx.com/wp-admin/admin.php?page=duplicator&tab=new3

Error Premature end of script headers: admin-ajax.php, referer: http://xxxxxxx.com/wp-admin/admin.php?page=duplicator&tab=new3

So there is clearly some kid of timeout issue, but it doesn’t seem to be related to PHP because PHP Max Execution time is set to “0”. Any ideas?
- This reply was modified 8 years, 6 months ago by waveman777.
Cory Lamle
(@corylamleorg)

8 years, 6 months ago

Hey @waveman777,

Thanks for the details… It looks like PHP is fine, the timeout is being thrown by the web server (usually apache on most systems). There are a few items in the FAQ that may provide a solution to this issue, this one may get you going.

– What can I try for timeout issues?
– https://snapcreek.com/duplicator/docs/faqs-tech/#faq-trouble-100-q

Let me know if any of them help~

Thread Starter waveman777
(@waveman777)

8 years, 6 months ago

Hi Cory,

What you said has been confirm by my hoster. Unfortunately they are not able/willing to go beyond these limits.

Do you think a separate database backup (which completed successfully) and a manual copy of the “Upload” folder with all media would a reasonable solution?

I wonder if restoring this kind of backup is straight forward?

Thanks

Cory Lamle
(@corylamleorg)

8 years, 6 months ago

Typically if people have a large site on a limited host they just do a two-part-install. Here is the full overview.

– Two-Part Install
– https://snapcreek.com/duplicator/docs/quick-start#quick-060-q

Thread Starter waveman777
(@waveman777)

8 years, 6 months ago

Thanks Cory, I seems that I’ll have to stick to two-part install. Not a very big deal though 🙂

Cory Lamle
(@corylamleorg)

8 years, 6 months ago

Thanks for the update!

Viewing 7 replies - 1 through 7 (of 7 total)

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