500 Internal Server Error when accessing locations

  • Resolved beancreative

    (@beancreative)


    10 years, 6 months ago

    Hi there –

    I am using Store Locator Plus Version 4.3.20 on WordPress 4.3.1. The public map can be seen here: http://whatislowvision.org/find-a-low-vision/

    The map is currently working great, but I am unable to access the locations tab in the admin panel.

    I *was* able to access this morning, but I inadvertently changed the number of records to display to 10,000. This generated the following 500 error:

    — ERROR —
    500: Internal server error
    This error is generated when a script running on the server could not be implemented or permissions are incorrectly assigned for files or directories

    Troubleshooting suggestions:
    Temporarily disable any rewrite rules by renaming your .htaccess file if it exists.

    Ensure that any CGI or Perl scripts have at least .755. permissions.

    If trying to run PHP and you get this error, you may have an invalid php.ini in your /cgi-bin, or may be missing your php.dat file in this folder.
    — END ERROR —

    Since then, I have been unable to access the locations panel (all attempts generate the 500 error). I have tried deactivating/re-activating the plugin.

    Any suggestions on how to restore my regular access to the locations admin tab?

    Thanks,
    Bill Setzer

    https://ww.wp.xz.cn/plugins/store-locator-le/

Viewing 1 replies (of 1 total)
  • cicistorelocatorplus

    (@cicistorelocatorpluscom)

    10 years, 6 months ago

    Hi Bill,
    This support site is not checked or referred to very often. For quicker answers could you post this in the SLP forums where others could also benefit from the Q&A:
    (Make sure you read the Posting Guidleines and provide the plugin environment info) There is also a Troubleshooting section. I In the troubleshooting section there is a whole slew of info about script errors and permissions

    Using the forums to ask questions helps eliminate redundancy. Posting in the forum allows us to be more efficient with our time and thorough with our answers. Forums will get you a quicker response. We give forums priority over direct email questions as it often helps several users with a single response.

    To post in the forums, login with the same email and password you used to make your purchases at StoreLocatorPlus.com. If you have not created a login yet you can do so for free by “purchasing” the free Forum Registration.

Viewing 1 replies (of 1 total)

The topic ‘500 Internal Server Error when accessing locations’ is closed to new replies.