• Resolved wpdv

    (@wpdv)


    My website stated we needed to disconnect/reconnect to Square. Did that from within the admin panel of WordPress. Get a 502 Bad Gateway error when I click on Connect with Square. Version 2.1.0

    • This topic was modified 6 years, 2 months ago by wpdv.
    • This topic was modified 6 years, 2 months ago by wpdv.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    Thanks for contacting us about the 502 error seen with your site. A 502 error code is a server-generated response. Your host is in the best position to inform you why that is happening and I would encourage you to reach out to them for assistance with that. Please let us know if there is anything else we can assist with.

    Thanks!

    Thread Starter wpdv

    (@wpdv)

    Hi,

    It must be related to the latest version. I rolled back to the previous version and everything works. The 502 bad gateway error was on Square’s url, not mine. It happened when attempting to reconnect the account with Square. In any event, problem has been solved for now. Thanks!

    Richard Bakos

    (@resonancedesigns)

    All these emerging issues with this update makes me wonder if there are changes to Square’s API or infrastructure changes that the development team of this plugin simply isn’t aware of, thus effecting it’s functionality.

    • This reply was modified 6 years, 2 months ago by Richard Bakos.

    I am glad to hear that a rollback of the Square plugin solved the issue. I am not able to replicate the issue on my end. Are there any logs you can share on this from the WooCommerce → Status → Logs tab section of the site on this matter? If so, please share that and the site’s System Status Report in an email ticket. You can create one on WooCommerce.com from your account:

    https://woocommerce.com/my-account/create-a-ticket/

    Since the reason for this forum post is resolved, please mark it as such now. @resonancedesigns, if you have an issue that is related please feel free to open a new thread for that.

    Take care!

Viewing 4 replies - 1 through 4 (of 4 total)

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