Hi Vburri,
Can you please share the quiz link and quiz option tab screenshot? so I will check and help you to fix the issue.
Regards,
sumit
Thread Starter
vburri
(@vburri)
Hi vburri,
Thank you for sharing the screenshot. I request you to please check below-given screencast link and follow the step. Please make sure that in the advanced timer tab “Start timer automatically on page” is set to 1 and click on the save changes button. Hope your issue will get resolved.
https://app.usebubbles.com/sPHXtpsycRrSJ6m2qa69PR/comments-on-qsm-expresstech-xyz
Regards,
Sumit
Same issue for me as well.
But there is no such tab like advanced timer tab
Hi vijayp4you,
Please make sure that you are using the latest version of QSM. Then I request you to please check the below-given documentation link and follow it.
https://quizandsurveymaster.com/docs/creating-quizzes-and-surveys/adding-a-timer-to-your-quiz-or-survey/
If you still face the same issue then please share the correct quiz URL and screenshot of the quiz’s options tab. So I will check and help you to fix the issue.
Regards,
Sumit
Thread Starter
vburri
(@vburri)
Hi,
I tried to set the option as you requested. However, it still doesn’t work.
Here is the video, with the setting and our release of qsm:
https://app.usebubbles.com/zcahpsdxnTLQUnj2eGEYj/27-avril-2022-comments-with-bubbles
Thanks for your help
Thread Starter
vburri
(@vburri)
Hi again,
It seems that with the release of QSM 7.3.14, when we set “question per page” not equal to 0, the timer doesn’t work… see the video:
https://app.usebubbles.com/kZ8xg9AwQJGtgSJ5QKtE5Q/27-avril-2022-comments-with-bubbles
Can you confirm and tell us when you can solve this issue ? Otherwise which setting are not correct ?
Thanks,
Hi Vburri,
Thank you for sharing the screencast. As I apply the same settings as on my quiz there is no such issue found. Please check the below-given screencast for your reference.
https://app.usebubbles.com/px17iXF929qTMJTskTCiT2/comments-on-qsm-expresstech-xyz
The best advice I can give is the standard fault finding and fixes. I first advise you to clear the cache and cookies. You can also try to reset your permalinks and try again.
The issue could also be due to a theme or plugin conflict
Themes:
As a test, switch to a default theme such as twenty-twenty and see if this fixes it.
Plugins:
If that doesn’t work, also deactivate all plugins apart from QSM and see if this fixes. if it does, re-enable one at a time to see which is causing the error.
If you cannot do this to your site (say because it is live) then use the ‘troubleshooting’ features of this plugin to let you test without affecting other users
https://en-gb.ww.wp.xz.cn/plugins/health-check/
Documentation: https://quizandsurveymaster.com/docs/creating-quizzes-and-surveys/adding-a-timer-to-your-quiz-or-survey/
Let me know if you still face the same issue.
Regards,
sumit
