Plugin Author
BigBuy
(@devsmip)
Dear @misterm66
We appreciate your feedback and apologize for any inconvenience you’ve experienced with our module and technical service. We strive to provide the best possible experience for our customers and it’s disheartening to hear that we fell short in your case.
We want to assure you that we have dedicated efforts to assist you and resolve the issues you’ve encountered. While we understand that there might have been challenges with categories not aligning correctly, we have successfully assisted many other customers who are using our plugin and have seen it work correctly.
Regarding the issue of product categories not corresponding, we genuinely regret any frustration this has caused you. We take your feedback seriously and are actively working to address this matter to prevent such occurrences in the future.
We are available and eager to help you find a solution that works for your needs. Your experience is important to us, and we hope to have the opportunity to rectify the situation and ensure your satisfaction.
While we understand your decision to discontinue using our plugin, we would like to emphasize that we are open to collaborating with you to overcome the challenges you’ve faced. Our aim is to ensure that you have a positive experience and achieve your goals. We understand the importance of your time and efforts, and we genuinely hope to find a way forward together.
Thank you for sharing your concerns. We value your feedback as it helps us improve our services and offer a better experience for all of our customers. Please feel free to reach out to us, and we’ll be more than willing to assist you further.
BigBuy Support Team
It’s very nice of you to respond so quickly to negative messages, if your technical service was so fast, and above all efficient.
You say you have helped many customers, while your support has no idea which cache plugin is compatible with your module.
Your support has also just sent me a tutorial for beginners when the synchronization has been going badly for a month and I am told to “tick a box”. Before responding so easily to criticism, first try to follow the file before giving ready-made answers.
Good day
Finally, when you advertise to announce tens of millions in turnover and you don’t have a live chat, and you close your technical department on the weekend, you shouldn’t say it’s for dropshipping professionals
Plugin Author
BigBuy
(@devsmip)
Dear @misterm66
We are sorry to read your comments.
We understand that it can be frustrating especially at the beginning as this business is not easy, but after the learning curve becomes smoother, benefits can be great.
Our tech support department is at disposal for our customers and we strive to help each one of you.
As you can imagine, troubleshooting is a time-demanding task and the team, occasionally, might need time for investigation, comparison, discussion, etc.. Before being able to provide a solution.
- Regarding external plugin, we do not recommend any external plugin as we cannot vouch for them.
- Live chat is available everyday on our website from 9.00am to 4.30pm no-stop (with customer service agents).
- We like our team to rest and stay with their families during weekends. For Saturdays and Sundays, we have minimum service for orders emergencies and quick hotfixes.
We would still love to see you stay with us as we value your feedback and hope to be able to meet halfway.
Our colleagues from the Customer Success department wish to contact you by phone soon.
We remain at your disposal.
BigBuy Support Team
