Abandoned Carts not captured

  • Resolved ezsplitters

    (@ezsplitters)


    6 years, 2 months ago

    The abandoned cart isn’t being captured with Cart Flows. I’ve had it on for about 2 days and in the cartflows report page, it says 0 carts have been abandoned. However, there has been a couple carts abandoned. I currently have a different plugin that recovers abandoned cart and that one say’s that there’s 4. I also tried deactivating the other abandoned cart plugin to see if that was the issue and it’s not. Cart flow still doesn’t capture the abandoned carts even with the plugin deactivated. I want to switch from the one i currently have to cart flows. Can you please help. If you need any additional info please let me know. Thanks!

    • This topic was modified 6 years, 2 months ago by ezsplitters.

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Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support CartFlows Team

    (@cartflows)

    6 years, 2 months ago

    Hello @ezsplitters,

    Thank you for reaching out to us.

    This issue may cause due to the disabled cron or misconfiguration of the cron.

    Have you disabled the wp cron from your site? If yes then you need to add external cron from Cpanel.

    Let us know how it goes.

    Thread Starter ezsplitters

    (@ezsplitters)

    6 years, 1 month ago

    Thanks. However I do have wp-cron enabled. I made sure by adding the code define(‘DISABLE_WP_CRON’, false); under wp-config.php. I also downloaded a plugin to check and it shows that cartflows abandoned cart has a couple events scheduled. Here they are below.

    Hookn name: cartflows_ca_update_order_status_action
    Argument:None
    Actions: Cartflows_Ca_Cart_Abandonment->update_order_status()
    Runs every 15 minutes.

    Hook name:cartbounty_remove_empty_carts_hook
    Argument: None
    Actions: CartBounty_Admin->delete_empty_carts()
    Runs twice a days

    Hook name: cartbounty_notification_sendout_hook
    Argument: None
    Actions: CartBounty_Admin->send_email()
    Runs Every 2880 minutes (which is 2 days)

    Do all these seem right? Is the last event supposed to run every 2880 minutes?

    Thanks!

    • This reply was modified 6 years, 1 month ago by ezsplitters.
    Thread Starter ezsplitters

    (@ezsplitters)

    6 years, 1 month ago

    Hi, I got it to work. I disabled a tweak and it’s now working.

    Thank you!

    Plugin Support CartFlows Team

    (@cartflows)

    6 years, 1 month ago

    Hello @ezsplitters,

    We are glad that your query is resolved.

    If you have any questions please feel free to open a new thread.

    Thank You!

Viewing 4 replies - 1 through 4 (of 4 total)

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