About Cleantalk Security

  • les1065790

    (@les1065790)


    3 years, 1 month ago

    ID LIKE TO REPORT ON THESE MATTERS THAT PISSES ME.

    1. HOW COULD CLEANTALK CATEGORIZE AN ARTICLE I JUST WROTE ON THE WP DASHBOARD AND POSTED AS SOMETHING WITH A VIRUS!!!!!!??????? THIS IS TWICE ALREADY AND I AM NOT HAPPY WITH THIS. I AM NOT USING A FREE VERSION!!!!!!!
    2. WHY IS IT THAT YOU KEEP TELLING ME I HAVE ENTERED A WRONG PASSWORD AND TAKES 2 OR 3 ATTEMPTS BEFORE YOU REALIZE OR THAT I WILL REQUEST A PASSWORD RESET????????????/ YOUR PLUGIN NEEDS TO GET FIXED VERY WELL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Viewing 1 replies (of 1 total)
  • Aleksandrrazor

    (@aleksandrrazor)

    3 years, 1 month ago

    Hello @les1065790

    CleanTalk doesn’t categorize any article, but scans all public web pages on your website for a malicious code and shows a results on the scanner plugin page. If the site has a suspicious code, it can be added to any new page of the site. In this case, you need to check the code of the site page.

    Also, about your password. CleanTalk doesn’t checks your password, is it correct or not. Only wordpress core can provide this answer. Our plugin only hooks the response of your wordpress site and if wordpress considered the entered password incorrect, only then the plugin will count this attempt.

    I hope my answer helped you understand how the plugin works. In any case, you can contact our support for a more detailed investigation and send us screenshots. You can open a private ticket here https://cleantalk.org/my/support/open

    Thank you!

Viewing 1 replies (of 1 total)

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