Apology

  • Wilfreds Wholesale

    (@wilfredswholesale)


    5 years, 9 months ago

    I recently gave this a really bad review, in fact a horrid review.

    So I logged into Facebook, deleted absolutely everything, and I mean everything. All Catalogues, all shops, just a blank canvas. Re-installed version 1.11.4 of this plugin, and before I connected it, I let it update to version 2.0.1.

    THEN I connected it to Facebook. This time everything went exactly as it should. Connected, configured and working within 5 minutes.

    So I’d like to apologise to the developers. Your plugin does work, as long as you stat from a completely clean slate. For future downloaders, you may want to specify this in your details. Plugin will work on provision you have no existing problems with Facebook Catalogues.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Benjamin, SkyVerge Support

    (@benjaminskyverge)

    5 years, 9 months ago

    Hi there @wilfredswholesale!

    Thanks for leaving us a review. We genuinely appreciate it when users give us feedback.
    I’m truly sorry for the experience that you had updating to the new version of the plugin.

    In particular, I wanted to thank you for updating your review to reflect that the latest version of the plugin is working for you. I’m so glad to hear that everything is working now!

    If you run into any other questions or issues, please feel free to reach out again and create a follow up — we’re happy to help out. 🙂

    Cheers!
    Benjamin

    davidruro

    (@davidruro)

    5 years, 8 months ago

    Please, tell me what you didi. It’s been weeks and my facebook catalog is gone. I stop updating the catalog. I erased it in facebook. Now I can’t make the store appear again. no t manually nor from file. nothing. the v2 connects, says it’s ready and then fails to “connect to facbook” and is stuck in woocommerce as if nothing happened.

    I dont want to make a new facbookpage.

    What can i do?

    Benjamin, SkyVerge Support

    (@benjaminskyverge)

    5 years, 8 months ago

    Hi @davidruro,

    Since this review space is designed for users to share their experience with the plugin and not a space for support, would you please start your own topic? We’ll be more than happy to help there 🙂

    Thanks,
    Benjamin

Viewing 3 replies - 1 through 3 (of 3 total)

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