I’ve the payment version of the plugin. Can I receive dedicated support?
Hi @ant0nell0
Looks strange!
If you own a paid version then feel free to contact us using our contact form on our website.
We will have a quick look at the issue 😉
The issue happen when I clone only certain email (not the whole set). Moreover, the duplicated email, sometimes retrieve an error when saved. The error states “Email not found”.
Hi,
Please open a ticket on our website. We will have a look at your website and see what happens 🙂
Dear, I’ve collected more information about one of the reported issues. The error “mail not found” is triggered only if I create a segment within the “mail (campaign) creation process”. As soon as I select a list to filter on, everything seems to be ok but… as soon as I save, the error comes. If I try to open the segment tab again, the resulting filter number is still present but the List field (list to witch filter) is empty. I think this is the reason of the message “mail not found”.
More over, within the list selector (segment creation) there are a lot of duplicated list where only a small number show the ID.
Last, but not least. The campaigns sent to a segment created through a filter, never ends and remains stuck within the queue list with a “INF” time remaining label.
I’m running the last WP release and I don’t cache DB or objects as well.
Hi @ant0nell0
Please open a support ticket on our website.
This will be more easy to handle it by talking directly with the support team.
Developers will be able to have a look and provide with with best answer 😉
