Access key format is invalid | ww.wp.xz.cn

Resolved osoeh
(@osoeh)

7 months ago

Hi, I am getting the following mistake: Access Key validation failed: access key format is invalid”, even though I just renewed my subscription and manually copied the access key. How do I fix this issue?

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support amagsumov
(@amagsumov)

7 months ago

Hello @osoeh,

Thank you for reaching out. You can find your security access key in your Security Dashboard.

Please follow this guide: https://cleantalk.org/help/access-key#security_access_key

Does it help?

Thread Starter osoeh
(@osoeh)

7 months ago

Hi @amagsumov I followed the instruction and unfortunately I get a critical mistake when I try saving the key. I suspected the plugin is the reason for those issues on my website, but it seems it has to be something else.

Plugin Support amagsumov
(@amagsumov)

7 months ago

Could you please contact us via our ticket system? We need to gather more information concerning this issue in a private conversation. Please, paste the link to this topic, so we can identify you quickly.

Plugin Support sergecleantalk
(@sergecleantalk)

7 months ago

Hello.
We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Access key format is invalid’ is closed to new replies.

4 replies
3 participants
Last reply from: sergecleantalk
Last activity: 7 months ago
Status: resolved