• Resolved nephman

    (@nephman)


    I just resubscribed to the services after 4 months of pause and entered my old Access Key. But It says “Access Key validation failed: API error”. This long message is displayed, kindly assist:

    2025-08-19 15:56:08: Access key validating: “Access Key validation failed: API error – SERVER_ERROR NO: 6 MSG: Unknown access key, check if the key is correct https://cleantalk.org/my?product_id=4″2025-08-19 09:16:49: Service customization: “SERVER_ERROR NO: 51 MSG: User token not found”2025-08-19 15:41:27: Scheduled: check_vulnerabilities: “Service ID is empty. Please, do cloud synchronization.”2025-08-19 15:56:08: Scheduled: access_key_notices: “API error – SERVER_ERROR NO: 6 MSG: Unknown access key, check if the key is correct https://cleantalk.org/my?product_id=4″2025-08-19 10:13:54: Scheduled: service_get: “SERVER_ERROR NO: 51 MSG: User token not found”

    The page I need help with: [log in to see the link]

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