Access key validating: Failed to retry API request | ww.wp.xz.cn

Resolved rlg7200
(@rlg7200)

1 year, 5 months ago

I get the failure: Security by CleanTalk: Access key is not valid. Enter into plugin settings to get access key.

when i go to the login page and copying my access key and put the key in to my plugin, i still get the failure.

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support eugenecleantalk
(@eugenecleantalk)

1 year, 5 months ago

Hello @rlg7200,

Please make sure that you copy the key from the Security dashboard and not from Anti-Spam: https://cleantalk.org/my?cp_mode=security.

If you have any further questions, please contact us via our private Ticket System: https://cleantalk.org/my/support/open. WordPess.org Support Forum is for plugins only, not the service.

Thread Starter rlg7200
(@rlg7200)

1 year, 5 months ago

I did copy the key from the Security Dashboard and inserted the right place, and when i did it for 5. time it was working. Sometimes Your system is making problems.

Plugin Support eugenecleantalk
(@eugenecleantalk)

1 year, 5 months ago

Sometimes caching plugins cause this issue. Disabling them temporarily helps.

Viewing 3 replies - 1 through 3 (of 3 total)

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3 replies
2 participants
Last reply from: eugenecleantalk
Last activity: 1 year, 5 months ago
Status: resolved