Access plan length doesn’t work

Resolved serhiishevchenko
(@serhiishevchenko)

8 years, 8 months ago

Hello.
I need an option when members subscribes to my membership’s monthly access plan and I activate their subscription via manual payment then this subscription activates only for month and then it automatically changes to on hold status until I record another monthly payment.

But the thing is that when I set up my access plan’s length to one month this access plan doesn’t work like I want it to work. When someone subscribes to this access plan and I activate it then there’s no next payment date and it activates for lifetime… Did I miss smth? Can you help me please to set up access plan correctly?

Here’s screenshots of access plan settings and member’s info:
1. https://www.serhiishevchenko.com/wp-content/uploads/2017/09/Access-plan-options-screenshot.jpg
2. https://www.serhiishevchenko.com/wp-content/uploads/2017/09/member-info.jpg

Thanks.

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Author chrisbadgett
(@chrisbadgett)

8 years, 8 months ago

Hi there,

I think you might be confusing lifetime access with plan length.

Please see this screenshot: http://lifterlms.com/wp-content/uploads/2017/10/monthly-access.png

Please also follow the documentation here: https://lifterlms.com/docs/using-lifterlms-manual-payment-gateway/

Hope that helps.

Cheers,
Thread Starter serhiishevchenko
(@serhiishevchenko)

8 years, 8 months ago
Thanks so much for your help! I already found out how to set up what I wanted. There’s just incorrect translation to the language I used. When I switched to English I found out how to set up membership’s expire date.

But I still have a few questions. When I tested this access plan using settings on this screenshot:
https://www.serhiishevchenko.com/wp-content/uploads/2017/10/Membership-access-plans-settings.jpg
when my access plan expired after 1 day I didn’t get email notification that I have to pay another $2 to get access to membership. But in setting there’s checkbox to send reccuring payment email notification to students.

So can you tell me please what can it be and how to fix it?
And can I manually send some notifications to students?
- This reply was modified 8 years, 8 months ago by serhiishevchenko.
Thomas Patrick Levy
(@thomasplevy)

8 years, 8 months ago

@serhiishevchenko,

Very frequently email issues tend to be a server-level issue. Can you take a look at our email FAQs (https://lifterlms.com/docs/lifterlms-email-faqs/) and also take a look at the notifications log to see if there’s any errors recorded there. You can get to your log via LifterLMS -> Status -> Logs and then look for the log that starts with “notifications-{some-random-string}.log”

Let me know what you find,

Thread Starter serhiishevchenko
(@serhiishevchenko)

8 years, 8 months ago

I checked email FAQs and notifications log and it seems to be okay but email wasn’t sent. Also I noticed that when I sign up for a membership and make first payment then the system says that there’s no other payments needed and that’s not true. According to the settings showed on the screenshot in my previous message payments should be every day, do they?

But on screenshots below it says that no more payments due and there’s no next payment date:
https://www.serhiishevchenko.com/wp-content/uploads/2017/10/Membership-payment-test.jpg
https://www.serhiishevchenko.com/wp-content/uploads/2017/10/Membership-order-screenshot.jpg

I think that’s why the system doesn’t send email notification.
But then the question is what did I do wrong and how to fix it? Any ideas why there’s no next payment date when it should be?

Plugin Author chrisbadgett
(@chrisbadgett)

8 years, 8 months ago

I believe the issue, based on your screenshot is that it says:

“$2 Every Day for 1 Day”

There is no next payment because you said the plan should only last for 1 Day

Instead try to get it so it says

“$2 Every Day for 30 Days”

That means it will charge $2 Every Day for 30 Days, so the next payment date will allwys be the following day, and the billing will stop after 30 days.

Thread Starter serhiishevchenko
(@serhiishevchenko)

8 years, 8 months ago

Now I get it. I fixed it and it works great!
Thank you so much for help!

Viewing 6 replies - 1 through 6 (of 6 total)

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