Access Token

  • Resolved hmarketing

    (@hmarketing)


    3 years ago

    I’m getting the below error when anyone attempts to use Square to checkout. How do I update the access token?

    Square Payment Failed (Status code ACCESS_TOKEN_EXPIRED: The provided OAuth access token has expired. You must renew the access token via the Renew Access Token endpoint.)

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • xue28 (woo-hc)

    (@xue28)

    3 years ago

    Hi @hmarketing

    Thanks for reaching out!

    I understand that you are receiving the error message above when customers are trying to place an order using the Square payment gateway, correct?

    It seems that the Square connection process is broken for some reason. Can you please try to reconnect under WooCommerce > Settings > Square?

    After that, try a test transaction in sandbox mode: https://docs.woocommerce.com/document/woocommerce-square/#section-6

    Does that work? If so, live transaction should be OK too. 🙂

    Otherwise, for us to investigate your issue further, I’d like to understand your site properly. Please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Thanks!

    xue28 (woo-hc)

    (@xue28)

    3 years ago

    Hi @hmarketing

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new topic.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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