access_token is empty

Hi there,

Several weeks now I cannot reconnect Trustindex with an Amazon account.
I already tried almost all the described solutions.

So I add the Amazon link in the 1st field
ex: https://www.amazon.fr/sp?seller=ABCDEFGHIJKLMN
=> verify : ok
=> link
I have the popup windows : ok
And it stays stucked.

I press F12 and get this error message :

” Uncaught TypeError: can’t access property “count-by-rating”, res.place.reviews.details is undefined
doConnect https://admin.trustindex.io/source/wordpressPageRequest?type=amazon&page_id=fr|ABCDEFGHIJKLMN&access_token=&webhook_url=https://website.tld/wp-admin/admin-ajax.php?action=trustindex_reviews_hook_amazon&[email protected]&token=cbead06a12&version=13.0:162
jQuery 4 “

=> the value “access_token” is empty

I also tried to repair the plugin.
My cache plugin is OFF
I tried with all plugins turned off => same issue
I cleaned also transients in DB

=> Advanced :
I removed lot of information for security reason

WP Table Prefix: ab_
WP Version: 6.8.2
Server Name: -----
Cookie Domain: -----
cURL Version: 7.74.0
SSL Version: OpenSSL/1.1.1w
CSS path: ///*/website.tld/wp-content/uploads/trustindex-amazon-widget.css
PHP Info:
Version: 8.3.20
Memory Usage: 172.73MB
Memory Limit: 640M
Max Upload Size: 300M
Max Post Size: 300M
Allow URL fopen: On
Allow URL Include: Off
Display Errors: On
Max Script Execution Time: 60 seconds
WP_HTTP_BLOCK_EXTERNAL: not defined
WP_ACCESSIBLE_HOSTS: *.trustindex.io,trustindex.io,.amazon.
Plugin: Widgets d'avis Amazon
Plugin Version: 13.0
Options:
active: 1
page-details: false
subscription-id:
proxy-check:
style-id:
review-content:
filter:
scss-set:
lang:
no-rating-text:
dateformat:
nameformat:
rate-us-feedback:
verified-icon:
enable-animation:
show-arrows:
show-reviewers-photo:
download-timestamp:
widget-setted-up:
disable-font:
show-logos:
show-stars:
load-css-inline:
align:
review-text-mode:
amp-hidden-notification:
review-download-token: cbead06a12
review-download-inprogress:
review-download-request-id:
review-download-modal:
review-download-is-connecting:
review-download-is-failed:
review-manual-download:
reply-generated:
instagram-promo-opened:
footer-filter-text:
show-header-button:
reviews-load-more:
activation-redirect:
notifications: {
"not-using-no-connection": {
"timestamp": 1755556125,
"active": true,
"do-check": false
},
"rate-us": {
"active": true,
"timestamp": 1755556125
}
}
top-rated-type:
top-rated-date:
show-review-replies:
verified-by-trustindex:
fomo-open:
fomo-link:
fomo-border:
fomo-arrow:
fomo-icon:
fomo-color:
fomo-margin:
fomo-title:
fomo-text:
fomo-url:
cdn-version-control:
version-control: {
"update-version-check": "13.0"
}
preview:

Reviews: []

I tried also with ALL plugins OFF, excepted Trustindex Amazon => same issue, same message
Any idea ?