Accordion Output for WordPress Multisite

  • Al

    (@asierrajr)


    9 months ago

    There seems to be an issue with the output of Group Accordions (post view) when it is created/edited by Administrators under WordPress Multisite. I provided an image of the output that I see

    To Replicate:

    • Create a blank WordPress Install ( create your database/vhost/user admin account
    • Download the advanced-accordion-block to plugins directory
    • Convert the wordpress install to a Multisite network ( Subdomain method). There are tutorials for this online
    • After conversion, Re-login using the admin account created before, this is now converted to Super Admin account.
    • Navigate to the User section and create a new user for the main site giving them administator role to the site only ( NON -Super Admin). Remember to set a password afterwards
    • Activate the advanced-accordion-block
    • In another browser window, login to the administrator account for the single site on the network
    • Create a new page and under block, create a group accordion
    • Save the post page and view it
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support SpiderThemes Support

    (@spiderthemes247)

    9 months ago

    Hi @asierrajr ,

    Thank you for bringing this to our attention.

    We appreciate the detailed steps you’ve provided. We will run tests following your instructions, and if we’re able to replicate the issue, our development team will work on a fix.

    Thank you for your understanding and patience.

    Thread Starter Al

    (@asierrajr)

    5 months ago

    I mitigated the issue since the end user already had Super admin privileges and was not urgent for my use case.
    Saw an update that this may have been resolved?

    If you need me to retest on my end please let me know, if not, feel free to close the ticket issue.

    Plugin Author Md Akram Hossain

    (@akramhossain)

    5 months ago

    Hi @asierrajr,

    Thank you for the update. We have noted this issue, and it will be fully resolved in the upcoming version.

    If you’d like to retest on your end after the update is released, feel free to do so. Otherwise, we can proceed to close the ticket.

    Thanks again for your cooperation and patience.

    Thread Starter Al

    (@asierrajr)

    2 months, 3 weeks ago

    Sorry, I did not see this.

    We just upgraded to the Pro version (5.2.2) and are still running to the same issue.

    Same client added an administrator to the wordpress network but without super admin privileges.
    The issue above continues to persist.

    Thanks

    Moderator Support Moderator

    (@moderator)

    2 months, 3 weeks ago

    We just upgraded to the Pro version (5.2.2) and are still running to the same issue.

    Which means the developer can’t help you as a customer here. But don’t worry, they can help you on their site.

    For pro or customer support, please contact the developer on their site. This includes pre-sales information.

    As the developer is aware, customers may not be supported on this site.

    https://ww.wp.xz.cn/support/guidelines/#do-not-post-about-commercial-products

    Plugin Author Md Akram Hossain

    (@akramhossain)

    2 months, 3 weeks ago

    Hello @asierrajr ,

    Thank you for bringing this to our attention again, and we sincerely appreciate your patience.

    We apologize for the inconvenience. After further testing, we can confirm that this issue is not fully resolved in version 5.2.2. We were able to reproduce the same behavior when the user is added as an Administrator in a WordPress Multisite network without Super Admin privileges.

    The issue has now been escalated and assigned to our development team. It will be fully fixed in the upcoming release of the Advanced Accordion Gutenberg Block plugin.

    Thank you for your understanding and continued cooperation.

Viewing 6 replies - 1 through 6 (of 6 total)

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