Hey @louisrlinux ,
First off, I want to thank you for using and loving Kadence for so many years.
With that said, I understand that being locked out of your account and unable to use the features you paid for is incredibly frustrating. To provide a little context, when we consolidated our login systems over to our new Liquid Web Software panel, we experienced a brief issue with email deliverability, which caused password reset emails to fail for some users.
While our technical support team was manually stepping in to help get this fixed for users, hearing that you were told we “could not help” is definitely not the standard we aim for. I suspect there may have been an internal miscommunication on our end during that transition, which is something we will definitely look into. Regardless, you should never have been left stranded. Do you happen to have the ticket number from that interaction? I would love to pull up the history of that ticket to see exactly what happened and address it internally with our team.
More importantly, I want to make sure your account is fully restored, and your licenses are activating on your new sites without any issues. If you haven’t gotten this resolved yet, please reach out to us directly and mention this review.
Thank you for your patience and your commitment to Kadence. We want to get you back to building.
Best regards,
Victor
