Account button header does not work

  • Resolved elvis258

    (@elvis258)


    1 year, 4 months ago

    Hi,

    I have created my own website in Astra using wordpress and woocommerce. The website is about finished and I was ready to publish it. Unfortunately, out of nowhere the account icon in my header is not clickable anymore and does not lead the user to https://numerouno123.nl/my-account/ anymore.

    It does work when a user is logged out, and wants to login. But when I am logged in I am unable to click the account icon.

    I have tried troubleshouting with the plugin Health Check & Troubleshooting. But even when I turn off all my plugins the button is still not clickable.

    Is there anyone that can help me out?

    Elvis

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter elvis258

    (@elvis258)

    1 year, 4 months ago

    For clarity, i am talking about the user button on the far right in my header

    Aradhy Singh

    (@bsfaradhy)

    1 year, 4 months ago

    Hi @elvis258,

    I can see the same behavior on my dev site. I am checking this with our team. I will update this thread once I have anything to share.

    Kind regards,
    Aradhy 😊

    Thread Starter elvis258

    (@elvis258)

    1 year, 3 months ago

    Hi @bsfaradhy

    Thank you for your response and for taking the time to look at my post.

    I would greatly appreciate it if you keep me up to date if you have any more insights.

    Enjoy your day! -Elvis

    • This reply was modified 1 year, 3 months ago by elvis258.
    Aradhy Singh

    (@bsfaradhy)

    1 year, 3 months ago

    Hi @elvis258,

    I have an update for you! Our developers have figured out the issue and are working on a fix to be added to the upcoming releases. You can check the updates we release here: https://wpastra.com/whats-new/.

    If you would like to try the dev version kindly open a support ticket from our Support Portal. Also, we respond faster there.

    Once you open a ticket, please mark this thread as Resolved.

    Kind regards,
    Aradhy 😊

    Thread Starter elvis258

    (@elvis258)

    1 year, 3 months ago

    Dear Aradhy,

    Thank you very much for the update, and that is great news!

    I am looking forward to the update.

    Thanks again, and have a nice day.

    Elvis

    Aradhy Singh

    (@bsfaradhy)

    1 year, 3 months ago

    Always happy to help!

    Feel free to reach out to us in case you face any other issues.

    Kind regards,
    Aradhy 😊

Viewing 6 replies - 1 through 6 (of 6 total)

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