Account gesperrt

  • Resolved aprokuse

    (@aprokuse)


    11 months, 3 weeks ago

    der vorgang ist wie folgt.
    ein neuer user registriert sich über die profilegrid registrierungsseite. dann wird die anfrage vom admin in profilegrid freigegeben.
    wenn man sich dann mit pw einloggen möchte heisst es immer “Account gesperrt”
    wenn man dann über wp eine pw-zurücksetzen mal verschickt klappt der login. wo ist der fehler?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • profilegrid2

    (@profilegrid2)

    11 months, 2 weeks ago

    Hello @aprokuse,

    Please ensure that the “WP Registration Auto Approval” option is enabled by navigating to ProfileGrid >> Global Settings >> User Accounts in your WordPress dashboard.

    Additionally, if the “Send user Activation link in email” option is enabled under this setting, users will need to activate their accounts using the link sent to their email before they can log in.

    Let us know if you still face issues.

    rameshh

    (@rameshh)

    11 months, 1 week ago

    Hi Team,

    I have updated the profilegrid plugin 5.9.5.4, when i am trying to upload the cover image or profile image it is loading showing something went wrong, and also tried to change password it not happening

    profilegrid2

    (@profilegrid2)

    9 months, 3 weeks ago

    Hello @rameshh,

    Apologies for the delay in getting back to you, and thank you for your patience.

    We recommend updating the ProfileGrid plugin to the latest available version to ensure compatibility and access to recent fixes and improvements.

    Once you’ve updated, please check again if the following issues persist:

    • Uploading cover/profile images
    • Password change functionality

    If the issues still occur after updating, please let us know—we’ll be glad to investigate further and assist you with a resolution.

Viewing 3 replies - 1 through 3 (of 3 total)

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