Account Issue

  • Resolved Henry

    (@henrybaum)


    10 months ago

    I don’t know if this is allowed here, but I have an issue with my newsletter site account and haven’t heard back.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Michael Travan

    (@michael-travan)

    10 months ago

    Hello @henrybaum,

    where did you first try to contact us? Anyway, if you were so kind to explain what issue you are facing, I can of course try to help you here.

    Michael

    Thread Starter Henry

    (@henrybaum)

    10 months ago

    I wrote via the contact form on the site. It’s a bit convoluted – I have a free account and a customer account and I can’t get into the customer account. Is there a more direct email I can reach you?

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    10 months ago

    Anyway, if you were so kind to explain what issue you are facing, I can of course try to help you here.

    If it’s about the plugin code, cool. Yes, please support them here. But this not that and here is how I know.

    and a customer account and I can’t get into the customer account.

    That’s not for these forums. @michael-travan Can you please provide a contact URL or suitable means for your customer to contact the company?

    Plugin Support Michael Travan

    (@michael-travan)

    10 months ago

    Hello @jdembowski,

    we are fully aware of the rules in here. The fact that OP is a paying customer was clear only after his reply, otherwise I would have pointed him in the right direction from the beginning.

    @henrybaum please drop me a line at michael [@] thenewsletterplugin.com so I can help you from there.

Viewing 4 replies - 1 through 4 (of 4 total)

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