Hi Paul, there was an issue with the billing. Any duplicates have been refunded.
There should also have been communication to the email address that is registered to your account. I’m very sorry if for some reason you did not receive these emails.
In case you need additional info please contact [email protected] directly.
Hi Paul, thank you for your direct mail explaining the situation. Unfortunately though, we were unable to reply to the message as the mail server returned an error:
The response from the remote server was:
550 5.7.0 bad DKIM signature data
Below is a brief transcript of the reply we tried to send to you, I have left out any personal information.
The refunds were made almost immediately. The reason is most likely that your bank or card issuer somehow has not yet let these refunds back to your account. I cannot see this unfortunately.
The payment descriptor will read TINYPNG.COM RIJSWIJK NLD. If you want to find out now why the refunds is not processed yet, you may ask your bank or card issuer with the number on the back of your card what is happening that is causing for any refund not being processed yet. I can assure you that many users have already been refunded completely, so not sure what happened that caused the refund not yet to be completed.
Again to stress we are very sorry for the duplicate charges, indeed it should not have happened. We like to resolve this as soon as you do.
