• Resolved jamiee89

    (@jamiee89)


    In the new block checkout, the ACDC fields are missing. They do show in the classic checkout. I have tried removing the plugin, disabling the ACDC and enabling it. disabling all but essensial plugins. it did have the old UI but I have updated it to the new. I have also rolled back to 3.0 as was suggeted in another thread but nothing seems to work. It does show and work in classing checkout so ive switched to this for now. (the sys report is with the block checkout enabled)

    here is the sys report

    • This topic was modified 1 year ago by jamiee89.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter jamiee89

    (@jamiee89)

    I have also noticed, the fields don;t show in the block editor either, I have tested this on another site, and I can see the fields in the editor and on the front end, so not sure what the issue is

    Plugin Support Syde Jamie

    (@jamieong)

    Hi @jamiee89 ,

    Thank you for reaching out to us, we are here to help.

    The ACDC fields should be displayed, whether using the Classic Checkout or the Block Checkout, ACDC fields using Block Checkout shown here.

    Based on your description, you have done the Conflict Testing as well as trying to rollback to an earlier version, but it did not work. We would suggest reaching out to us directly so that we can investigate further.

    You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.

    I’m looking forward to your response.

    Best Regards,
    Jamie

    echonomad12

    (@echonomad12)

    Hello,

    Have you managed to solve the issue? I have the same exact problem described by the thread author.

    Thanks in advance.

    Thread Starter jamiee89

    (@jamiee89)

    It turned out my client hadnt completed all steps in setting up their paypal account.

    Plugin Support Syde Jamie

    (@jamieong)

    Hi @jamiee89, Thank you for confirming this. We will mark this as resolved.

    @echonomad12 , we would encourage you to open a new support thread respectively as the issues reported in this thread may not be caused by the same thing. Mixing different issues in a single thread makes it more difficult for us to help and is also not in accordance with the forum guidelines.

Viewing 5 replies - 1 through 5 (of 5 total)

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