Actions never executed “in progress”

  • Resolved Daniel P.

    (@danidub)


    4 years, 4 months ago

    Hello, we have the Uncanny Codes plugin and have generated some codes, then created a recipe in Automator that triggers when a user redeems a code, and the action is to enroll user to a course (we have only one) and then redirect to course page.

    The codes are redeemed correctly but the enrollment and redirect never happens, I see in the recipe logs that the triggers are seen but actions never completed, they are “in progress”.

    Any ideas on how to solve or debug this?

    Thank you.

    • This topic was modified 4 years, 4 months ago by Daniel P..
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Uncanny Owl

    (@uncannyowl)

    4 years, 4 months ago

    Hi @danidub ,

    Sorry to hear about the issue.

    Recipes stuck “in progress” are generally caused by one of the following:

    – A recipe with multiple triggers, where not all of the triggers have yet been completed
    – Part of a recipe cannot be executed, perhaps because triggers that are satisfied were removed or a plugin was temporarily disabled
    – Actions are scheduled or delayed, so the recipe is waiting until the designated time to run the actions
    – Actions cannot be completed fully because the system encounters a 500 error during execution

    Any chance you could post a screenshot of the recipe with all details expanded, then let us know too if it’s been modified at all? Does this also happen for a new recipe with a single trigger (user redeems a code) and single basic action (e.g. send an email)? Are there any fatal errors reported in your error log?

    Thread Starter Daniel P.

    (@danidub)

    4 years, 3 months ago

    Hello @uncannyowl, the problem was having multiple triggers and not all of them being triggered.

    Thank you for your help!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Actions never executed “in progress”’ is closed to new replies.