Activating Plugin Crashed my Site

  • Resolved jedinite

    (@jedinite)


    2 years, 3 months ago

    Hi, I’ve just activated the Speed Optimizer and have got this error 👇 My site is down.

    Any advice will be appreciated. Thanks

    —

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

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  • Plugin Support Georgi Ganchev

    (@georgiganchev)

    2 years, 3 months ago

    Hello @jedinite,

    This is not an usual behavior when the plugin is activated. Unfortunately without access to the backend or the server we cannot tell exactly what happened. If you are a SiteGround client please open a HelpDesk request form your Client Area. In case you are using a remote host, it would be best to check the Apache error log or contact the support of the remote host to investigate what could have caused the error.

    Best regards,
    Georgi Ganchev
    SiteGround.com

Viewing 1 replies (of 1 total)

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