Hello there,
I’m really sorry to hear about this experience with the plugin!
To better understand what happened and how we can help, I’d like to ask a few questions so we can create a bit more context:
1. Could you share more details about how the plugin is behaving now?
- You previously mentioned that it “stopped working” — could you let us know exactly what you observed?
- Were there any specific steps or changes made (e.g. plugin updates, migrations, server changes) before the issue started?
The more details you can provide, the easier it will be for us to pinpoint the cause.
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2. Are there any PHP errors tied to this problem?
To help us analyze any possible fatal errors:
Please enable WordPress debug mode on your site. You can do this either by <span style=”font-size: inherit; background-color: initial;”>asking your hosting provider to enable it for you, or f</span><span style=”background-color: initial; font-size: inherit;”>ollowing </span>this official WordPress guide<span style=”background-color: initial; font-size: inherit;”> to enable it manually via </span><code data-start=”1197″ data-end=”1212″>wp-config.php<span style=”background-color: initial; font-size: inherit;”>.</span>
Once enabled, please send us the latest relevant errors (you can usually find them in the <code data-start=”1306″ data-end=”1328″>wp-content/debug.log file or via your host’s error logs).
3. Last but not least, since at first glance this might have been a one-time issue (possibly triggered during a migration or auto-update), we suggest the following:
- Deactivate and delete the plugin from your WordPress dashboard.
- Then, remove all entries in the
wp_options table that begin with wsal_.
(Note: This will only remove the plugin’s configuration settings — it will not delete any stored activity logs.)
- Finally, reinstall the plugin fresh from the WordPress repository and reconfigure your settings.
Let us know how it goes, and feel free to share any findings.
