“Add” Buttons not displaying

  • mwmsd

    (@mwmsd)


    2 months, 2 weeks ago

    Hi,

    I downloaded the free version of SupportCandy to demo and I really like what I’ve seen so far. The only thing is, where I’m supposed to have “Add New” buttons, none of them appear. For example, there is no “Add New” button on the Ticket Tags or Ticket Category settings. I also cannot add new admins/agents other than what was pulled in when I installed the plugin.

    Any ideas?

    • This topic was modified 2 months, 2 weeks ago by mwmsd.
Viewing 1 replies (of 1 total)
  • miliighe

    (@miliighe)

    2 months, 1 week ago

    Hello,

    Thank you for contacting us. I hope you’re doing well.

    This issue is usually caused by a conflict with another plugin or the active theme. To troubleshoot, please temporarily deactivate all other plugins and then reactivate them one by one. This will help you identify if any specific plugin is causing the conflict.

    If the issue persists after checking all plugins, please try switching to a default WordPress theme (such as Twenty Twenty-Five) to see if the problem is theme-related.

    We strongly recommend performing these tests on a staging site rather than your live website, as changing themes or deactivating plugins on a live site may affect functionality or settings.

    Please let us know your findings, and we’ll be happy to assist you further.

Viewing 1 replies (of 1 total)

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