Add Chat Queuing

  • Resolved kingkatooma

    (@kingkatooma)


    8 years, 2 months ago

    Can you add chat queuing feature so that visitors will know the number they are on the waiting line.

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  • NickDuncan

    (@nickduncan)

    8 years, 2 months ago

    At the moment we are moving away from queueing and heading towards a more customer-focused approach. This means that customers can send messages and expect to receive a reply pretty quickly, or if the agent is busy, they can get notified of their message later via an email or browser notification. This eliminates the need for queueing.

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