Moderator
t-p
(@t-p)
Have you tried:
– deactivating ALL plugins temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).
– switching to the unedited default, core-bundled Theme (such as Twenty Fourteen) for a moment using the WP dashboard to rule out any theme-specific issue.
– resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).
– If these troubleshooting steps don’t resolve the iisue, You can check the codex page on how to Troubleshoot JS Issues in your Browser Console.
Hi Tara,
Thanks for responding and my apologies for not getting back to you, sooner. I am the least “tech” type on earth, so much of what you suggested above is beyond my comprehension. I did go to the Plug-ins section on WordPress and deactivated most, if not all of them. I wasn’t sure what I was looking for, though. Was I supposed to deactivate them and then, go click on “Add New” while they were still deactivated? Also, is there a specific plug-in that relates directly to the “Add New” link?
You wrote, “switching to the unedited default, core-bundled Theme (such as Twenty Fourteen) for a moment using the WP dashboard to rule out any theme-specific issue.” My apologies but I don’t have a clue what any of this means or how to follow up on it.
You then wrote, ” resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).” Again, my apologies for my lack of knowledge but I don’t know what any of this means or how to follow up on it.
Can you help an untechnical layperson (I’m just a writer, wish I knew tech better) with this stuff?
Scott
