add registered number error

hattyo
(@hattyo)

11 months, 1 week ago
hello

I have done all setup for the plugin but I receive the add registered number error when I try to resister/login with phone number through otp verification. also, when I try to register new number, i receive this error

There was an error in sending the OTP to the given Phone. Number. Please Try Again or contact site Admin.

help me pls

thank you
- This topic was modified 11 months, 1 week ago by hattyo.

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Support mrunalyelmame
(@mrunalyelmame)

11 months, 1 week ago

Hello @hattyo,

Thanks for reaching out to us.

Can you please share the link to your registration form where OTP Verification is enabled?

Also, please check if the Firebase gateway is successfully configured inside the plugin settings.

Please share the necessary details with us so that we can investigate it further.

Looking forward to hear from you.

Thread Starter hattyo
(@hattyo)

11 months, 1 week ago

hello

thank you for the quick response

here is the link to the page https://www.nbn.flx.im/login/ and yes all has been configured correctly as seen in the screenshot below

hoping to hear from you soon

Thread Starter hattyo
(@hattyo)

11 months, 1 week ago

here is the screenshot

Plugin Support mrunalyelmame
(@mrunalyelmame)

11 months, 1 week ago

Hello @hattyo,

Thank you for sharing the details.

Based on the provided screenshot, it appears that your account has been blocked from sending any type of request through the Firebase gateway. This is likely the root cause of the issue you’re experiencing.

We recommend reaching out to Firebase Support to resolve this restriction.

Please feel free to let me know if you need any further assistance.

Thread Starter hattyo
(@hattyo)

11 months, 1 week ago

alright. I will contact firebase support and will let you know if I need further assistance

thank you

Thread Starter hattyo
(@hattyo)

11 months ago

Hello

The restrictions have been lifted but I an encountering an error of hostname does not match though I have added my domain in firebase. below is the screenshot

what can I do

Plugin Support mrunalyelmame
(@mrunalyelmame)

11 months ago

Hello @hattyo,

Thank you for sharing the details.

We recommend reaching out to Firebase Support to resolve the above mentioned issue.

Please feel free to let me know if you need any further assistance.

Thread Starter hattyo
(@hattyo)

11 months ago

Alright thank you