Hi there!
ACF Support Team here. This forum is generally used by ACF users to help each other out.
However, we would love to continue investigating and troubleshooting this issue, please can you create a ticket using our support form and we can look into it further.
No thank you. The issue has been posted here at the WordPress Forum because your plugin is being offered here AND there is a support section here for your plugin for specifically this. I don’t want to go to your site, create yet another profile just to post this inquiry (which is already there and has been for YEARS).
Simply asking how or when this issue will get fixed.
If you would “love to continue investigating and troubleshooting this issue”, then please respond here, where the issue was asked, and to help others.
To mark this issue as “Resolved” is disingenuous.