“Add tracking info” – not working

Resolved eaz5
(@eaz5)

5 years, 9 months ago

Since the 5.5 wordpress update the “add tracking info” button in my admin panel (- woocommerce – orders) no longer works. I click the button and it no longer opens up the fields to enter the courier and tracking number.

I have just updated to the latest version of the plugin but it hasn’t resolved the issue.

Viewing 14 replies - 1 through 14 (of 14 total)

sjwong76
(@sjwong76)

5 years, 9 months ago

try hard refreshing chrome. ctrl + reload button. It worked for me.

Plugin Author Zorem
(@zorem)

5 years, 9 months ago

Yes or clear any other cache.
If the issue continues, check the browser console for JS error log and see which plugin creates a conflict.

Thread Starter eaz5
(@eaz5)

5 years, 9 months ago

I’ve tried hard refreshing and clearing the cache with no luck. The link below is the error log:

https://ibb.co/61kYS0D

Apologies but I’m not too sure what I’m looking for in there.

antoine69
(@antoine69)

5 years, 9 months ago

Hi,
Same for me. The button doesn’t work anymore.
I’ll see on a test site.
In the meantime, if you could see the problem.
Patrick
antoine69
(@antoine69)

5 years, 9 months ago
I’ve just tested your plugin in V309 a on a test site with the same plugins I use on the prod site and it works BUT with WP5.4 + no error in the console while there are errors in the console with WP5.5 (among them, some related to Woocommerce-admin … ).

So I think using WP 5.5 should not work with your plugin v309.

Thanks
- This reply was modified 5 years, 9 months ago by antoine69.
Thread Starter eaz5
(@eaz5)

5 years, 9 months ago

Any update on this issue?

Plugin Author Zorem
(@zorem)

5 years, 9 months ago

Hi, we checked your issue, the console screenshot does not show errors with the AST plugin, we tested adding tracking could not replicate the issue. it might be a conflict with another plugin that causes the issue, which PHP versions you are using? (@eaz5 @antoine69 @sjwong76) ?
Can you try and deactivate all plugins besides WooCommerce and AST, clear the cache and try again? if it works, activate the other plugins one by one to find out which one creates the conflict.
Thanks

Thread Starter eaz5
(@eaz5)

5 years, 9 months ago

Thanks. It is “Essential Grid” by ThemePunch that is causing the conflict.

Plugin Author Zorem
(@zorem)

5 years, 9 months ago

Ok, since it’s a pro plugin, you will need to contact the developer (ThemePunch) to find out if they can solve it.
Thanks

antoine69
(@antoine69)

5 years, 9 months ago

@zorem : I’ve solved my problem in adding the https://ww.wp.xz.cn/plugins/enable-jquery-migrate-helper/#how%20do%20i%20find%20and%20use%20the%20browser%20console
It seems the problem comes from the Colissimo plugin here
https://ww.wp.xz.cn/support/topic/problem-with-version-5-5/

Cheers
Patrick
antoine69
(@antoine69)

5 years, 9 months ago
@zorem: This jQuery plugin is to fix temporarely the bugs of the Colissimo plugin. As soon as they’ll provide an update, this plugin will be disabled an uninstalled.
Patrick
- This reply was modified 5 years, 9 months ago by antoine69.
Plugin Author Zorem
(@zorem)

5 years, 9 months ago

Ok, Thanks for letting us know

antoine69
(@antoine69)

5 years, 9 months ago

Still not workin correctly with Colissimo update v133. But in adding the jQuery plugin, it solves temporarely the problem.
It surely comes from wordpress 5.5
Patrick

Plugin Author Zorem
(@zorem)

5 years, 9 months ago

You should contact the Colissimo plugin developer since the issue comes from their plugin.

Viewing 14 replies - 1 through 14 (of 14 total)

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