Add Tracking

  • Resolved malsyl1239

    (@malsyl1239)


    1 month, 2 weeks ago

    Hello,
    The “Shipment Tracking” block does not appear in my WooCommerce orders, even though it is checked in the screen options.
    My configuration :
    • AST version : 3.9.1
    • WooCommerce : up to date
    • Hosting : O2switch
    • Security plugin : SecuPress (recently updated)
    • HPOS : disabled
    What I already tried :
    • Deactivated/reactivated AST
    • Saved permalinks
    • Deactivated SecuPress
    • Checked browser console (no errors)
    The block is checked in screen options but simply does not appear anywhere on the order page.
    Thank you for your help.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor satishzorem

    (@satishzorem)

    1 month, 2 weeks ago

    Hi @malsyl1239 ,

    Thank you for reaching out.

    Since the “Shipment Tracking” meta box is enabled in screen options but still not visible, this is usually caused by a conflict with the theme or another plugin affecting the WooCommerce order edit layout.

    Please try the following quick checks:

    • Temporarily switch to a default theme (like Storefront)
    • Disable all plugins except WooCommerce and AST
    • Then check if the tracking box appears

    If it works after that, you can re-enable plugins one by one to find the conflict.

    Let us know your findings so we can assist you further.

    Best regards,
    Satish

Viewing 1 replies (of 1 total)

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