added statuses but doresn’t work

  • Resolved mecsys

    (@mecsys)


    4 months, 1 week ago

    I may have understood how this plugin works, but I loaded 2 statuses: In Process and Shipped.

    When, according to the instructions, I went to WC Email tab, the new statuses weren’t there.
    When I entered an order, it has the “ON Hold” status, as before installing the plugin.

    I was hoping that it would replace the standard order statuses, with the ones I loaded in the plugin. Is that not how it works?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support mathdaniel

    (@mathdaniel)

    4 months, 1 week ago

    Hello @mecsys,

    I hope you are doing well.

    Just to clarify: the plugin does not automatically replace native WooCommerce statuses (Processing, On-hold, etc.). Instead, it adds custom statuses (like “In Process” or “Shipped”) that you can apply manually or trigger via automation rules.

    Therefore:

    • New Orders: It is normal for a new order to still arrive as On-hold or Processing. This is determined by WooCommerce based on the payment gateway and your store settings.
    • Emails: New statuses do not automatically appear under WooCommerce → Settings → Emails. To send an email for a custom status, you must enable email notifications within that specific status’s settings (inside the plugin) and configure the recipient.

    Here is a step-by-step guide with screenshots on how to create and edit statuses:
    https://brightplugins.com/docs/custom-order-status-manager-for-woocommerce-documentation/

    Best regards, Peace!

    Thread Starter mecsys

    (@mecsys)

    4 months, 1 week ago

    thanks for the clarification

Viewing 2 replies - 1 through 2 (of 2 total)

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