Adding a new coupon

  • Resolved adio93

    (@adio93)


    1 year, 5 months ago

    Hi, adding a new coupon gives a blank page

    2025-01-05T14:29:23+00:00 Critical Allowed memory size of 268435456 bytes exhausted (tried to allocate 4096 bytes)

    Currently using 256MB memory limit
    I tried increasing it to 2048MB and the coupon page opens but takes a very long time to load and it’s bad

    • This topic was modified 1 year, 5 months ago by adio93.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WebWizards

    (@webwizardsdev)

    1 year, 5 months ago

    Hi there,

    Normally that should be a very quick / simple page load. You can see its expected functionality in our demo at https://demomk.wpbay.co/vendor-dashboard/edit-coupon/add/

    I believe most likely there is some kind of conflict on your site: Perhaps you have another plugin or code that adds something to coupon creation and possibly triggers some errors.

    To troubleshoot this, I would suggest:

    • Try to deactivate all other site plugins and switch to the default Storefront theme
    • Try using a debug log plugin such as https://ww.wp.xz.cn/plugins/debug-log-manager/ to see if there are any specific errors found in the log. If so and if you could share the errors here that would help us better understand what happens there.
    Thread Starter adio93

    (@adio93)

    1 year, 5 months ago

    Hi, the recommendations did not help, the problem remains, see the logs

    https://drive.google.com/drive/folders/1jxOpjnO1cBlop5sS6Fl7NW7hAe_t2ddw?usp=sharing

    Thread Starter adio93

    (@adio93)

    1 year, 4 months ago

    Hi, check this point…
    If the supplier has 500 products, then the coupon page opens and the coupon creation works fine
    If the supplier has 20,000 products, then it gives a memory limitation error, and if you set the limit to 2 GB, then the coupon creation page opens after 2 minutes or more.

    Plugin Author WebWizards

    (@webwizardsdev)

    1 year, 4 months ago

    Hi again,

    I’m afraid it is not something we are able to reproduce locally in tests.

    Since coupon functionality is a MarketKing Pro functionality, kindly please open a ticket at https://webwizards.ticksy.com/ as this forum here is only for the Core plugin. Our team can assist further there to troubleshoot this issue on your site.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Adding a new coupon’ is closed to new replies.