Adding Hellobar as an exception

  • sammarsden

    (@sammarsden)


    8 years, 10 months ago

    Hi,

    I’m using Hellobar on my site and they’ve advised that SG Optimizer may be altering my site’s cache and preventing it from appearing for some of our visitors.

    They’ve said to add the embed script as an exception to any caching plugins. Is it possible to add this javascript as an exception in SG Optimizer as I don’t have a URL?

    Any assistance you can provide would be much appreciated.

    Thanks,

    Sam

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  • Plugin Support ivanatanasov

    (@ivanatanasov)

    8 years, 10 months ago

    @sammarsden

    Ivan Atanasov from SiteGround here.

    Sam, you can exclude pages from being cached by SG Optimizer using their URLs. The plugin cannot exclude from the cache an embedded script.

    The issue you are facing is not explained clearly, so I would recommend that you post a ticket from your User Area -> Support, providing us with a detailed explanation and a way to observe the problem on our end.

Viewing 1 replies (of 1 total)

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