Adding products to cart issue

  • Resolved albridi

    (@albridi)


    3 years, 6 months ago

    Hi there 🙂 !

    I have the following problem: if I add a product to the cart from the shop page and then add the same product from the “single product” page, I get two cart entries instead of one entry with two product units.

    This only happens with ShopLentor activated. If I check this with the plugin disabled, the cart behavior is correct: it adds units to a single entry instead of adding duplicate items.

    Does anyone face the same problem? Is there a solution?

    Kind regards.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Zenaul Islam

    (@zenaulislam)

    3 years, 6 months ago

    Hello @albridi

    Thank you very much for reaching out to us. We are sorry for the inconvenience caused.

    We had checked our plugin in multiple environments and we have not encountered any such issue. Could you please create a support ticket on our support website?

    https://woolentor.com/contact/

    Our support team will definitely help you with this.

    Regards
    Zenaul Islam

    Thread Starter albridi

    (@albridi)

    3 years, 6 months ago

    Hi @zenaulislam, thanks for supporting 🙂 .

    I’ve been doing some more tests these days and found out that this behavior is caused by the “Single Product AJAX Add To Cart” module. If I’ve it activated, it creates duplication of products in the cart when a product is added from the store and from the single product page. If I disable this module, everything works fine. This occurs on two different systems, one with NGINX (online hosting) and one with IIS as the server (localhost).

    I’ve tried to reproduce the issue several times on both systems by doing clean installs of WordPress, WooCommerce, Elementor and ShopLentor (Free and Pro). I’ve only installed these plugins nothing else and every time I’ve got the same problem. So, I’m certainly unlucky or there is a problem with the “Single Product AJAX Add To Cart” module.

    Kind regards.

    Tarek Aziz

    (@tarekht)

    3 years, 6 months ago

    Hi @albridi

    I am Tarek Aziz from the ShopLentor team 👋

    I have thoroughly read your message and I greatly appreciate you for describing the issue in such a detailed manner.

    Don’t worry, we’ll definitely investigate our plugin, including the module you mentioned.

    Thank you so much for your precious feedback 🙂

    Best wishes!

    Thread Starter albridi

    (@albridi)

    3 years, 6 months ago

    Hi @tarekht, thanks for your support 🙂 .

    Great to read that! It would be nice if you find out what might be going on. It’s not a huge inconvenience to the store’s operation, but it’s certainly annoying.

    Kind regards.

    Tarek Aziz

    (@tarekht)

    3 years, 6 months ago

    Hi @albridi

    It’s my absolute pleasure that I could be of assistance 🙂

    Yes, definitely. We’ll resolve the issue in the next plugin update.

    Thanks,
    Tarek

    Thread Starter albridi

    (@albridi)

    3 years, 6 months ago

    Yes, definitely. We’ll resolve the issue in the next plugin update.

    Thanks a lot @tarekht, I’ll be waiting for it 🙂 .

    Kind regards.

    Tarek Aziz

    (@tarekht)

    3 years, 6 months ago

    It’s an absolute pleasure for me @albridi 🙂

    Yes, definitely.

    Best regards,
    Tarek

    Thread Starter albridi

    (@albridi)

    3 years, 5 months ago

    Hi @tarekht, thanks a lot for your support 🙂 !

    I can confirm that the double items issue related to the “Single Product AJAX Add To Cart” module seems to be solved.

    Regards!

    Tarek Aziz

    (@tarekht)

    3 years, 5 months ago

    Hi @albridi

    You are so very welcome 🙂

    Thank you for the confirmation. Yes, we fixed the issue in the last update.

    I am glad to hear that the module issue got resolved.

    Kind regards,
    Tarek

Viewing 9 replies - 1 through 9 (of 9 total)

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