Adding roles does nothing | ww.wp.xz.cn

Resolved djquadrocks
(@djquadrocks)

12 years ago

I got the Pro version, I installed it, and modified it so those in the Contributor role can answer tickets. Where exactly do they do that? After logging in if they go to http://www.solacebeach.com/support-tickets they just see the create ticket button.

Also, notifications are not being sent to [email protected]. Other Email from WordPress not related to wpsc send to that address fine.

I’ve tried contacting them through http://wpscsupporttickets.com/wordpress-support-ticket-plugin many times over the past 2 weeks. No replies.

https://ww.wp.xz.cn/plugins/wpsc-support-tickets/

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Author jquindlen
(@jquindlen)

11 years, 12 months ago

wpsc Support Ticket admins (at whatever level, such as Contributor) can only moderate in wp-admin.

wpsc Support Ticket uses the wp_mail() function for everything email related, so it just uses WordPress to send all emails. I’m not sure what would cause it to fail.

Thread Starter djquadrocks
(@djquadrocks)

11 years, 12 months ago

That’s helpful. What a waste of money.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Adding roles does nothing’ is closed to new replies.

2 replies
2 participants
Last reply from: djquadrocks
Last activity: 11 years, 12 months ago
Status: resolved