Adding user doesn't work

Zee
(@gphx)

11 years, 1 month ago

When I add a user to the front-end, and then login with the details in the email (tried with both username AND email address), it just doesn’t log in – throws an error instead.

The new user does show up in the normal admin back-end though. Can’t figure out what the issue is.

EDIT: I should mention I’m using it with WooCommerce, and the users are being added to the default ‘Customer’ role.

https://ww.wp.xz.cn/plugins/wp-user-frontend/

Viewing 15 replies - 1 through 15 (of 15 total)

Plugin Author weDevs
(@wedevs)

11 years, 1 month ago

Can you please tell me what was the error?

Thread Starter Zee
(@gphx)

11 years, 1 month ago

Strangely the error message is blank. It just shows the error bar and exclamation icon, and that’s it. No text appears.

Plugin Author weDevs
(@wedevs)

11 years, 1 month ago

You might be using any security plugin that is causing the error message to be blank.

Please deactivate all your plugins except WooCommerce and WP User Frontend and check for plugin conflicts.

Thread Starter Zee
(@gphx)

11 years, 1 month ago

You’re right, it was iThemes Security plugin which was blanking out the error message.

The error is:

ERROR: The password you entered for the username testuser is incorrect. Lost your password?

Plugin Author weDevs
(@wedevs)

11 years, 1 month ago

So is your problem solved now?

Thread Starter Zee
(@gphx)

11 years, 1 month ago

No, I still have the issue.

Thread Starter Zee
(@gphx)

11 years, 1 month ago

It still does not recognise the user’s login details.
Plugin Author weDevs
(@wedevs)

11 years, 1 month ago
If you are suspecting that WP User Frontend is causing you the issue, then please deactivate that and check with the default system. I mean,
1. Register an user with WP User Frontend registration form.
2. Deactivate WP User Frontend.
3. Try logging with the user credentials you used with WP User Frontend registration form.
Please test the above and let me know 🙂
Thread Starter Zee
(@gphx)

11 years, 1 month ago

Thanks for the reply.

I tested the above, and it still throws an error (the password is incorrect) when I try to log in with the credentials. WP User Frontend generates a password which is emailed to user – it’s a fantastic feature BUT I find the password doesn’t work.

If I manually add a user via the backend, it usually asks me to enter a password and these credentials work just fine. So I think there’s an issue with the WPUF password generator.

Plugin Author weDevs
(@wedevs)

11 years, 1 month ago

Hello,

Please allow me some time to check the whole process.

Thanks.

Thread Starter Zee
(@gphx)

11 years, 1 month ago

Thanks, appreciate it! Looking forward to your findings 🙂

Thread Starter Zee
(@gphx)

11 years, 1 month ago

Any luck?

Plugin Author weDevs
(@wedevs)

11 years, 1 month ago

Hello,

Actually i was not able to test in local mood. Can you please post in our support forum- wedevs.com/support.

Thread Starter Zee
(@gphx)

11 years, 1 month ago

Thanks – I’ve just created a topic on your support forum, with live link and details:
https://wedevs.com/support/topic/adding-users-via-frontend-login-issue/

Plugin Author weDevs
(@wedevs)

11 years ago

Hello,

Our support team will help you to solve your issue.

Thanks.

Viewing 15 replies - 1 through 15 (of 15 total)

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