Hi @tsirkeci,
For your issue, we need to check your site first because there may be a conflict between our plugin and your theme or another plugin used on your site.
Therefore, can you please kindly send your site link for us to help you as soon as possible?
Regards,
Hi @miemie
Thank you for your support. Here is a link of my site that i tried plug-in on one product.
http://terakota.co/urun/aglaonema-flamingo/
I checked our demo site and see it still work normally
There might be an incompatibility with your theme and other plugins
In order to check if this is an issue triggered by another plugin or from inside our plugin, please follow my below instructions. I need to make sure that our plugin is functional with the basic WooCommerce & theme on your site or not.
– Create a full backup of your site and keep it in a safe place.
– Updates all current active plugins on your site to the latest versions, so do WooCommerce and WordPress, too.
– Switch the theme on your site to the WPClever theme.
– Deactivate all other plugins, except for WooCommerce & our plugin.
– Check the front-end behavior.
Please follow these steps. If after taking these steps and our plugin is working again, then it’s another plugin or theme on your site has caused this, you can find that out by reactivating plugins one by one to find the culprit.
Regards,
Hi @miemie
Thank you for your detailed answer.
I realized a new behavior on my site about this plug-in and want to tell you.
If i use this plug-in on a simple/basic product, it works fine but i use it on a variation product, it conflicts as i told before.
Here is examples of this behavior.
Example 1 (Main product is simple/basic product and additional product is simple/basic product)
http://terakota.co/urun/tabure/
Example 2 (Main product is a variation product and additional product is simple/basic product)
http://terakota.co/urun/aglaonema-flamingo/
as a result, i think that this conflict is about variation. Please check the links, if you still recommend to do what you said in your previous post, i’ll do them step by step.
Thanks in advance.
Hi @tsirkeci,
I’ve checked your links and I can find that everything works fine now. If you would like to hide the product quantities counter on add to cart button, you can go to the general settings of this plugin >>> Hide in Counter on the add to cart button >>> Update option https://imgur.com/a/PBfYNvF
Regards,
hi @miemie
i sorry for the rework on your side but can you can my links again? Because there is still conflict on variation product. Conflict appears when i want to place the additional product “Above add to cart button”
here its link:
http://terakota.co/urun/aglaonema-flamingo/
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This reply was modified 4 years, 2 months ago by
tsirkeci.
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This reply was modified 4 years, 2 months ago by tsirkeci.
Hello @miemie,
I have exactly the same problem on my website.
Your plugin works as expected with simple products.
But I have added now the first variable product and all “bought together” products are duplicated.
I have also added it “above the cart”
You can see it here:
https://portablepower.pl/product/bluetti-poweroak-eb55-700w-537wh-stacja-zasilania/
Im using the Divi theme.
Edit:
Problem is created only with this setting:
“Position: Above add to cart button”
But its the position I need.`
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This reply was modified 4 years, 2 months ago by
maport.
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This reply was modified 4 years, 2 months ago by maport.
hi @miemie
Did you have time to check this situation. Waiting for your answers.
Thank you.
@tsirkeci Have you found a solution to this problem or has the supoort contacted you anyhow?
Thanks 🙂
@maport
unfortunately, i haven’t 🙁 @miemie and/or support team ended up to answer my questions suddenly, didn’t understand why. 🙁
I had to change the placement of additional product. It still makes conflict when i want to place “above add to cart button”
hi @maport
have you found a solution for this situation?
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
@tsirkeci Please do not report topics as “Security related” as there is nothing at all security related here.
If you mean “I want to remove or edit my URLs” then no.
I’m sorry, but that is only done in extreme cases. This is not an extreme case.
https://ww.wp.xz.cn/support/forum-user-guide/faq/#will-you-delete-my-post-once-the-problem-is-solved
Search engine hits are never considered extreme. The post will not be edited or deleted.
