Additional sales can’t be empty

  • Resolved stefansic

    (@stefansic)


    6 years, 5 months ago

    I cannot get the field Additional sales empty. It is simply not saved if no values are available. If I replace the values, it will be saved. I can always reproduce the error and it has been there for over 1 year.

    Thanks

    Stefan

Viewing 4 replies - 1 through 4 (of 4 total)
  • Joey – a11n

    (@jricketts4)

    6 years, 5 months ago

    Hi @stefansic,

    Can you send us a screenshot of the issue you’re seeing?

    I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL in your response. It works with Chrome, Firefox and Edge.

    Thank you,
    Joey

    Thread Starter stefansic

    (@stefansic)

    6 years, 5 months ago

    Hi Joey,

    on a new product, the field is empty of course, but once it is filled, it is impossible to get rid of all products in it. The only way is to replace it.

    sure, here is the link to a screenshot
    http://mayawellen.de/drop/addsales.png

    Best

    Stefan

    Joey – a11n

    (@jricketts4)

    6 years, 5 months ago

    Hi @stefansic,

    I see now that you are referring to the ‘Cross Sells’ input in the product settings.

    I’m not able to duplicate the behavior you’re reporting, which means that it’s likely being caused by a plugin or theme conflict.
     
    The best way to determine this is to:

    1. Temporarily switch your theme to Storefront
    2. Disable all plugins except for WooCommerce
    3. Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated.
    To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    You can find a more detailed explanation on how to do a conflict test here.

    Thank you,
    Joey

    Austin M – a11n

    (@apmwebdev)

    6 years, 4 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any further questions!

Viewing 4 replies - 1 through 4 (of 4 total)

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